Dieuveilllant Fonrose
Gainesville,FL
Summary
Results-oriented professional with a strong background in customer service and team leadership. Proven track record in enhancing operational efficiency and fostering collaborative environments.
Overview
15
15
years of professional experience
Work History
Amazon Fulfilment Associate
Amazon
Gainesville, FL
11.2024 - Current
- Supported daily operational tasks to enhance workflow efficiency and team productivity.
- Assisted in inventory management processes, ensuring accuracy and timely stock availability.
- Collaborated with cross-functional teams to streamline project execution and communication.
- Provided training and support to new associates, fostering a collaborative work environment.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
Assistant Manger
Publix
Lakeland, FL
02.2016 - 06.2021
- Led team in daily operations, ensuring compliance with company standards and policies.
- Developed and implemented training programs for new employees to enhance operational efficiency.
- Analyzed inventory levels and coordinated restocking efforts to maintain optimal product availability.
- Evaluated staff performance, providing constructive feedback to support professional development.
- Oversaw scheduling and staffing needs, aligning resources with business demands for peak efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Guest Service Manager
Walt Disney World Resort
Lake Buena Vista, FL
04.2011 - 01.2016
- Led guest service team to enhance visitor satisfaction and streamline service operations.
- Developed training programs for staff, fostering a culture of excellence in customer interactions.
- Implemented feedback systems to gather guest insights, driving continuous improvement initiatives.
- Coordinated logistics for special events, ensuring seamless execution and optimal guest experiences.
- Collaborated with cross-functional teams to align on service goals and improve overall guest engagement strategies.
- Mentored junior staff members, promoting professional development and enhancing team performance.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
Education
Bachelor of Science - Business Administration And Management
Warner University
Lake Wales, FL03.2008
Master of Arts - Educational Leadership And Management
Ashford University
San Diego, CA05.2019
Skills
- Customer service
- Computer skills
- Leadership qualities
- Workplace safety
- Decision-making
Languages
French
Native or Bilingual
Timeline
Amazon Fulfilment Associate
Amazon
11.2024 - Current
Assistant Manger
Publix
02.2016 - 06.2021
Guest Service Manager
Walt Disney World Resort
04.2011 - 01.2016
Master of Arts - Educational Leadership And Management
Ashford University
Bachelor of Science - Business Administration And Management
Warner University