Digna Romero
Jacksonville
Summary
Dedicated customer service professional with a history of meeting company goals. Skilled in working under pressure utilizing organized practices to best execute duties. Motivated, team player, and eager to excel and grow.
Overview
6
6
years of professional experience
Work History
Mailroom Assistant
Sodexo
07.2022 - Current
- Responsible for incoming and outbound packages
- Maintaining the team's workflow by communicating and dividing tasks accordingly
- Sorting all packages and mail by department, and safely delivering them to each client
- Maintaining an open line of communication within the mailroom team, as well as each client from different departments
Apartment Leasing Consultant
Sunbelt Multifamily Properties
09.2021 - 06.2022
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Intensive Support Tech
Celebrate Ability
09.2019 - 08.2021
- Oversaw daily operations to ensure high levels of productivity
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe work
- Served clients and followed outlined steps of services
- Used coordination and planning skills to meet deadlines
Direct Support Professional
Mentor Network
08.2018 - 08.2019
- Worked to improve and enhance patients' lives through effective and compassionate care
- Assisted disabled clients to facilitate independence and wellbeing
- Aided in daily activities and helped with personal requirements including keeping space clean and grooming
Education
High School Diploma -
Kentucky Adult Education
10.2003
Skills
- Administrative Support
- Customer Service
- MS Office
- Leadership
Timeline
Mailroom Assistant
Sodexo
07.2022 - Current
Apartment Leasing Consultant
Sunbelt Multifamily Properties
09.2021 - 06.2022
Intensive Support Tech
Celebrate Ability
09.2019 - 08.2021
Direct Support Professional
Mentor Network
08.2018 - 08.2019
High School Diploma -
Kentucky Adult Education
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