Ethan Frias
New York,NY
Summary
Dynamic professional with a proven track record at NYSED. Detail-oriented and reliable with experience in administrative support, mailroom operations, and customer service. Strong background in handling logistics, data entry, and customer interactions in fast-paced environments. Proven ability to manage multiple tasks efficiently while maintaining accuracy and organization. Open to relocation and new opportunities.
Overview
9
9
years of professional experience
Work History
Mailroom Assistant
NYSED
07.2024 - Current
- Oversaw high-volume USPS and FedEx mail operations, ensuring timely processing.
- Utilized Pitney Bowes postage system for efficient outgoing mail management.
- Digitized case files to enhance accuracy in record-keeping practices.
- Updated and maintained Excel spreadsheets to monitor file data and case information.
- Facilitated daily mail distribution and managed end-of-day drop-off procedures.
Customer Service Associate
Duane Reade
08.2022 - 01.2023
- Maintained high-quality checkout service, ensuring positive customer experiences.
- Ensured prompt restocking of merchandise and removal of expired items.
- Conducted training for new employees on store procedures and customer engagement.
- Created visually appealing product displays through effective inventory organization.
Video Game Tester
Freelance
06.2019 - 09.2020
- Conducted thorough testing of student-developed games, providing targeted feedback for improvement.
- Uncovered bugs and usability issues, driving enhancements in gameplay quality.
- Showcased dynamic performance of game mechanics through detailed evaluations.
Campaign Assistant
Daphne for County Committee
06.2018 - 06.2019
- Managed logistics for campaign events, ensuring smooth execution.
- Provided timely updates to leadership and volunteers to maintain engagement.
- Supported development of outreach and campaign materials to strengthen messaging.
Office Assistant
Office of Joel B. Mayer
10.2017 - 05.2018
- Executed preparation of legal documents and trial binders with precision and care.
- Oversaw management of phone communications while tracking office supply inventory.
- Implemented organized filing systems to facilitate better document accessibility.
Education
Bachelor of Science - Game Design
Full Sail University
Winter Park, FL02.2022
Skills
Administrative & Office:
Data Entry, Microsoft Excel, Google Sheets, Document Management, Filing Systems
Customer Service & Retail:
Cash Handling, POS Systems, Inventory Management, Customer Support
Technical:
Microsoft Office, FedEx Ship Manager, Basic C/C, Unity, Unreal Engine
Core Strengths:
Attention to Detail, Communication, Organization, Teamwork, Problem-Solving
Timeline
Mailroom Assistant
NYSED
07.2024 - Current
Customer Service Associate
Duane Reade
08.2022 - 01.2023
Video Game Tester
Freelance
06.2019 - 09.2020
Campaign Assistant
Daphne for County Committee
06.2018 - 06.2019
Office Assistant
Office of Joel B. Mayer
10.2017 - 05.2018
Bachelor of Science - Game Design
Full Sail University