Digno Ortiz
MA
Summary
A strong work ethic is one of the many skills that I possess for this position, as will be demonstrated in my seriousness and commitment for this company. Working collaboratively and placing a strong emphasis on clear, open, and honest communication while emphasizing each person’s strengths, values, and needs is what I believe to be the key to success. Strong communication skills and the ability to take initiative are two qualities that I demonstrate: delegating tasks and positively motivating and influencing others.
Overview
21
21
years of professional experience
Work History
Eliot services
09.2022 - Current
- Provide housing search and case management for homeless individuals in Hampden County identified through the Coordinated Entry System (CES)
- Collaborate with a network of community partners including other CES team members, shelter case managers, outreach workers, clinicians and other service providers, and property managers to help clients obtain permanent supportive or other housing opportunities
- Provided housing stabilization services with case management and connected clients with different agencies for housing purposes
- Use life coaching skills, from learning how to pay the rent to finding career opportunities, and help clients create personal goals
Visual Language Professionals Resolution
08.2021 - 08.2021
- Follow ethical codes that protect the confidentiality of information
- Orally translate messages simultaneously or consecutively into specified languages Spanish and English, maintaining message content, context, and style as much as possible
- Listen to speakers' statements to determine meanings and prepare translations, using electronic listening systems as necessary
- Compile terminology and information in translations, including technical terms such as legal or medical material
- Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure translation accuracy
Interpreter
Baystate Interpreter INC.
02.2021 - 06.2021
- Interpreter for public schools by interpreting and translating IEP meetings to students who need special education to improve academically and work collectively with occupational therapists, language therapists, and psychologists to find programs available for children who need more assistance in the classroom
Geriatrics Senior Services Coordinator
Highland Valley Elder Services
04.2019 - 12.2019
- Assess the elderly Hispanic population with cognitive abilities and physical and emotional needs to determine appropriate interventions
- Develop and implement behavioral management and care plans to improve lifestyle, such as wheelchair cane tools
Case Manager
Wayfinders
06.2018 - 01.2019
- Temporary position with the Massachusetts Evacuee Temporary Assistances Reserve (Metar) team helping families displaced by Hurricane Maria
- With the assistants from the Housing Community Development which provided $8,000 per family and $4,000 per individuals to be utilized toward housing needs
- Working together with the program specialists Kenny Castro, Katherine Cadorna, and Felipe Dones help assists families that were residing temporarily in 17 hotels
Housing Navigator
Clinical & Support Options-Friends of the Homeless
10.2016 - 06.2018
- Provide housing search and case management for homeless individuals in Hampden County identified through the Coordinated Entry System (CES)
- Collaborate with a network of community partners including other CES team members, shelter case managers, outreach workers, clinicians and other service providers, and property managers to help clients obtain permanent supportive or other housing opportunities
- Complete various assessments and referrals to ensure clients receive necessary supportive services
- Work within the CES team to achieve overall performance goals of the CES, participate in CES related meetings and other activities, provide feedback, and follow up on clients, utilize the data system daily, manage a caseload and keep up to date client records
Bilingual Employment Consultant
New England Business Associate
01.2016 - 12.2016
- Assisted clients with interview skills base on job search and assessment that allowed them to understand which job skills are the right match
Monitor/Interventionist
Center School
05.2013 - 12.2016
- Provided supervision and support to students with social-emotional, physical, cognitive, and learning disabilities
- Maintained structure, rules, and safety of the students on the bus and in the school setting
- Implemented strategies according to student behavior plans and provide support
- Assisted in student loading, unloading, and seating arrangements to always maintain safety on the bus
Team Member
Cracker Barrel
10.2003 - 12.2014
Bilingual Intern
Growth Food
06.2013 - 08.2013
- Educated and informed diverse communities including Veterans, Elders, and Hispanic on the health benefits of farm shares via informational fairs, seminars, mailings, and phone communication
- Recruited farm share members and guide them through the application and payment process
- Assisted in fundraising activities
Student Desk Clerk, Public Safety
Holyoke Community College
01.2011 - 12.2012
Mentor, STRIVE Program
Holyoke Community College
01.2012 - 05.2012
- Encouraged and assisted peers and youth to set realistic goals
- Helped student’s complete homework assignments and successfully register for classes
- Exhibited new ways to motivate students to excel as they embark on their college career
Marketing/Recruitment Specialist
4Life Research
01.2008 - 12.2009
- Utilized excellent communication skills via telephone, in-person meetings, and seminar-style presentations to successfully market and sell the product 'Transfer Factor Plus' to companies and general customers
- Recruited and assisted clients from all over the United States and Puerto Rico to begin their own marketing and sales career within the company
Crew Member
Holiday Inn
01.2006 - 12.2008
Education
STRIVE Program -
Holyoke Community College
Holyoke, MA01.2012
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Caregiving
- Communication skills
- Mentoring
- Interpretation
- Behavior Management
- Translation
- Case Management
- Spanish
- Leadership
- Driving
- Customer service
- Bilingual
- Human resources
- Van driver
- Behavioral health
- Patient care
- Experience with children
- Time management
- Clerical experience
- Filing
- Computer literacy
- Conflict management
Awards
Students Together Reach Individual Visions of Excellence (STRIVE) Student Achievement Award, 05/01/12, Recognized for contributions to the program through mentorship and reached numerous goals.
Timeline
Eliot services
09.2022 - Current
Visual Language Professionals Resolution
08.2021 - 08.2021
Interpreter
Baystate Interpreter INC.
02.2021 - 06.2021
Geriatrics Senior Services Coordinator
Highland Valley Elder Services
04.2019 - 12.2019
Case Manager
Wayfinders
06.2018 - 01.2019
Housing Navigator
Clinical & Support Options-Friends of the Homeless
10.2016 - 06.2018
Bilingual Employment Consultant
New England Business Associate
01.2016 - 12.2016
Bilingual Intern
Growth Food
06.2013 - 08.2013
Monitor/Interventionist
Center School
05.2013 - 12.2016
Mentor, STRIVE Program
Holyoke Community College
01.2012 - 05.2012
Student Desk Clerk, Public Safety
Holyoke Community College
01.2011 - 12.2012
Marketing/Recruitment Specialist
4Life Research
01.2008 - 12.2009
Crew Member
Holiday Inn
01.2006 - 12.2008
Team Member
Cracker Barrel
10.2003 - 12.2014
STRIVE Program -
Holyoke Community College
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