DIJANA OBRENOVIC

• Answered phones, greeted patients, and relayed messages to appropriate staff.
• Scheduled, canceled, and rescheduled patient appointments and consults, interpreting and verifying provider orders per VHA guidelines.
• Entered no-show information and monitored appointment requests from multiple electronic sources.
• Participated in huddles to determine daily clinic needs.
• Verified and updated patient demographics and insurance information.
• Coordinated emergency and non-emergency transfers to other VA facilities or private hospitals based on patient eligibility.
• Demonstrated ability to collaborate and communicate with medical clinicians across multiple disciplines.
• Independently set priorities and organized work to meet deadlines, ensuring compliance with policies and regulations.
• Communicated tactfully and effectively with internal and external customers through various means.
• Possessed advanced knowledge of the technical healthcare process and scheduling across interdisciplinary care delivery.
• Had advanced knowledge of policies and procedures related to patient flow and support functions.
• Managed medical terminology effectively due to technical nature of clinical language.

· Independently set up sterile fields with necessary items for each procedure, including air-powered equipment, fiber optic equipment, laparoscopic equipment, and more.

· Prepared, organized, and maintained highly complex sterile set-ups and skillfully draped operative areas.

· Planned and discussed each procedure with surgical professionals, ensuring all supplies and equipment were available before the procedure began.

· Observed, prioritized, and responded promptly to each stage of the surgical procedure, anticipating the needs of the surgeon.

· Maintained vigilant observation of aseptic techniques and followed all infection control policies when handling specimens, supplies, and equipment.

· Assisted in training staff in the operation of equipment, sterile technique, handling of instruments, and operating room/surgical procedures.

· Supported surgical team members in identifying and implementing performance improvement measures.

· Provided emotional support to patients before, during, and after surgery.

· Operated and monitored commonly used equipment for more complex cases.

· Utilized medical terminology when interpreting requests and provided proper documentation for surgical procedures with supervision.

· Received contaminated critical and semi-critical reusable medical devices in the decontamination area, determined correct cleaning methods based on device type and manufacturer instructions.

· Operated ultrasonic cleaners, mechanical washers, cart washers, and chemical cleaning/disinfection agents.

· Inspected, assembled, and processed instruments for sterilization or high-level disinfection.

· Performed and documented daily operational checks and records for all sterilization equipment.

· Managed delivery of equipment and supplies to all facility areas, monitored expendable stock levels, and restocked supplies as needed.

· Played a key role in establishing the ENT clinic, managed the setup of procedure rooms, ordered advanced instruments, and supervised installation of decontamination rooms.

· Acted as the primary liaison with service representatives from Sterris, Sterrad, Olympus, and Optim to ensure efficient operation and maintenance of equipment.

· Assisted in preparation for Joint Knowledge Online inspections in 2018 and 2021, receiving awards for significant contributions.

· Participated in training sessions conducted by James Haley VA for competency validation, enhancing team skills and knowledge.