Sean Ellis
Fayetteville,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Account Manager
Kaiser Permanente
10.2023 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative (Remote)
Bio IQ
03.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative (Remote)
Chime Solutions
06.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
North Clayton High School
College Park, GA05-2007
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goal oriented
- Microsoft teams
- Microsoft forms
- Microsoft Excel
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Account Manager
Kaiser Permanente
10.2023 - 09.2024
Customer Service Representative (Remote)
Bio IQ
03.2021 - 08.2023
Customer Service Representative (Remote)
Chime Solutions
06.2019 - 02.2021
High School Diploma -
North Clayton High School
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