Dijon Thompson
Jacksonville,United States
Summary
Experienced customer service specialist with expertise in office organization and administrative support. Skilled in problem-solving and conflict resolution to improve team efficiency and departmental productivity. Committed to creating positive team environments and ensuring high customer satisfaction through effective leadership and mentorship.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Maximus
Jacksonville, FL
01.2024 - 06.2024
- Assisted customers with inquiries, ensuring timely and accurate responses.
- Resolved complaints effectively, enhancing customer satisfaction and retention.
- Documented customer interactions in CRM system for streamlined service delivery.
- Collaborated with team members to improve response times and service quality.
- Provided product information and support, helping customers make informed decisions.
- Monitored customer feedback, identifying areas for process improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Office Assistant
HMS HOST
Jacksonville, FL
11.2022 - 12.2023
- Managed office communications and scheduling, coordinated meetings, and maintained filing systems while ensuring accuracy in document processing.
- Streamlined administrative workflows by implementing digital filing solutions, reducing document retrieval time and improving departmental efficiency.
- Developed and maintained tracking systems for office supplies, reducing waste and optimising inventory management processes.
- Created new filing protocols and document templates, enhancing workflow efficiency and standardising office procedures.
- Facilitated seamless interdepartmental communication while maintaining accurate records and ensuring timely document processing
Daily Operational Lead Barista
HMS HOST/STARBUCKS
Jacksonville, FL
- 08.2022
- Led daily operations, optimised staff scheduling and streamlined service delivery while maintaining quality standards and resolving customer concerns promptly.
- Coordinated with cross-functional teams to enhance operational efficiency, mentor new staff members and maintain consistent service excellence.
- Developed solutions for peak-hour service challenges, introduced workflow improvements and established effective communication channels.
- Fostered positive team environment, provided hands-on training and maintained high standards of customer satisfaction through proactive leadership.
Education
High School - undefined
William M. Raines Senior High School
Jacksonville, FL05.2017
Skills
- Problem Solving
- Conflict Resolution
- Office Organization
- Administrative Support
- Inventory Management
- Data Entry
- Training Development
- Technical Support
- Customer Support
- Team Leadership
- Customer Retention
- Sales Strategy
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
Maximus
01.2024 - 06.2024
Office Assistant
HMS HOST
11.2022 - 12.2023
Daily Operational Lead Barista
HMS HOST/STARBUCKS
- 08.2022
High School - undefined
William M. Raines Senior High School