Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

DIJON WILEY

Minneapolis,MN

Summary

Account Manager with nearly three years in the P&C insurance industry and two years specializing in client portfolio management. Proven record of driving an 88% client retention rate through consultative service, personalized outreach, and strategic upselling. Adept at analyzing client needs and delivering tailored insurance solutions to maximize satisfaction and revenue growth.

Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Account Manager

Allstate
07.2023 - Current
  • Manage a $2.3 M book of business covering 350+ P&C policies, serving as primary liaison for coverage inquiries and renewals
  • Drove an 88% office-wide client retention rate through proactive policy reviews and targeted outreach
  • Collaborate on two claims per week, liaising between adjusters and policyholders to ensure efficient resolution
  • Partner with sales producers (averaging $50 K monthly premium) to uncover cross-sell and upsell opportunities via client data analysis
  • Streamlined policy documentation processes, reducing renewal cycle time by 20% and boosting client satisfaction

Insurance Sales Representative

State Farm
05.2022 - 07.2023
  • Generated $20 K in average monthly premium through consultative selling and needs-based policy recommendations
  • Performed coverage gap analyses and audits, ensuring comprehensive protection aligned with client objectives
  • Cultivated client relationships via quarterly review meetings, increasing referrals and supplementary policy purchases
  • Coordinated with underwriting and claims teams to expedite onboarding and resolve service issues

Team Leader, Produce Department

Target
11.2017 - 05.2022
  • Led a team of 10 associates in daily produce operations, including inventory management, merchandising, and loss prevention
  • Trained and coached new hires on customer service standards, product knowledge, and food safety protocols
  • Collaborated with supply chain to optimize stock levels and freshness, reducing waste by 15% annually
  • Drove sales through strategic promotions and visual merchandising, contributing to department revenue goals
  • Managed scheduling, performance feedback, and conflict resolution to maintain high team engagement

Team Member

Fourteen Foods (Dairy Queen)
03.2015 - 11.2017
  • Developed foundational customer service skills by engaging diverse guests in a high-volume fast-food environment
  • Processed orders and handled cash transactions with accuracy and speed, averaging 100+ transactions per shift
  • Resolved customer inquiries and complaints promptly, ensuring repeat business and positive reviews
  • Assisted in onboarding and mentoring new staff on POS operation, food preparation standards, and service best practices

Education

Bachelor of Business Administration -

Hamline University
St. Paul, MN
08.2025

Skills

  • Consultative Sales & Account Management
  • Client Retention & Relationship Building
  • Coverage Gap Analysis & Risk Assessment
  • Renewal Strategy & Policy Documentation
  • Claims Coordination & Issue Resolution
  • CRM & Data-Driven Decision Making
  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Issue resolution

Certification

Minnesota Property & Casualty Insurance License

Languages

English

Timeline

Account Manager

Allstate
07.2023 - Current

Insurance Sales Representative

State Farm
05.2022 - 07.2023

Team Leader, Produce Department

Target
11.2017 - 05.2022

Team Member

Fourteen Foods (Dairy Queen)
03.2015 - 11.2017

Bachelor of Business Administration -

Hamline University

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