Dijonae Brown
Crandall,TX
Summary
Detail-oriented Senior Loan Processor with 11 years of comprehensive experience managing end-to-end processing for conventional, government (FHA/VA/USDA), jumbo, and commercial loans. Proven track record of maintaining a $15M+ active monthly pipeline while consistently keeping cycle times under 21 days. Expert in TRID compliance and complex file restructuring.
Overview
11
11
years of professional experience
Work History
Broker Operations Manager
PennyMac
12.2025 - Current
- Managed 45M+ in annual loan volume, independently overseeing a pipeline of 150+ active files while meeting all product-specific turn times.
- Cut average loan cycle time by 18% by refining document verification protocols and proactively triaging files based on closing risk.
Housing Coordinator
City of Dallas
06.2024 - 12.2025
- Administered a diverse range of application types
- Built programs that attracted new lenders and expanded business volume
Loan Processor
PNC Bank
09.2021 - 02.2024
- Maintained a 0 defect rate during internal and external audits while evaluating borrower eligibility for FHA, VA, conventional, and jumbo loan programs
- Achieved a 95% first-pass underwriter approval rate by validating complex income calculations, tax returns, and asset statements for 60-90 loan files
Loan Processor
Morgan Stanley
05.2018 - 09.2021
- Increased on-time closings by 30% by serving as the primary liaison between borrowers, Loan Officers, underwriters, and title companies to clear stipulations.
- Accelerated the loan approval process by 30% through close coordination with 10+ underwriters, lenders, and real estate professionals.
Loan Processor
Mr.Cooper
03.2015 - 05.2018
- Named Top Performer of the Year for 3 consecutive years
- Won the award for highest customer satisfaction
- Managed a consistent pipeline of 60-80 loans
Education
GED -
Texas Education Agency
ArlingtonSkills
- Business growth
- Compliance requirements
- Workplace training
- Business relationship building
- Relationship management
- Financial analysis
Timeline
Broker Operations Manager
PennyMac
12.2025 - Current
Housing Coordinator
City of Dallas
06.2024 - 12.2025
Loan Processor
PNC Bank
09.2021 - 02.2024
Loan Processor
Morgan Stanley
05.2018 - 09.2021
Loan Processor
Mr.Cooper
03.2015 - 05.2018
GED -
Texas Education Agency