Dijonae Cooper-Casey
Sacramento,CA
Summary
Dedicated referral professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Utilization Management Coordinator II
Rivercity Medical Group
Sacramento, California
10.2018 - Current
- Obtained prior authorizations and processed referrals for diagnostic services and procedures
- Enters confidential personal health information and financial information into computerized system with high rate of accuracy
- Complies with federal and local laws in ensuring patient privacy
- Initiate processing of authorization requests for outpatient and inpatient services, and routing to appropriate department's
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Performed prior authorization review of services requiring notification.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Closing Specialist
Target
Menifee, CA
10.2022 - 09.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Used POS system to process sales, returns, online orders and gift card activations
Security Officer
Securitas Security Services USA
Sacramento, CA
06.2021 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Customer Service Representative
River City Medical Group
Sacramento, CA
02.2018 - 10.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Education
High School Diploma -
Folsom Cordova Adult School
Rancho Cordova, CA05.2015
Skills
- Enthusiastic Team Player
- Well Organized and Self-Starter
- Excellent Interpersonal Skills
- Committed to completing job
- Obtaining Authorizations
- Benefits Guidelines
- Specialized Healthcare Referrals
- Computer Skills (Microsoft Office)
- Medical Terminology
- Excellent Multi-tasker
- Medical Recordkeeping
- Accurate Documentation
Accomplishments
Valley Guard Training – Security Guard Card, 2021
- Completed California required 40 Hour Training:
- Power to Arrest
- Weapons of Mass Destruction
- Advanced Arrest, Search & Seizure
- Communications
- Driver Safety
- Liability & Legal Aspects
- Observation & Documentation
- Officer Safety
- Public Relations
- Trespass
American Red Cross- Adult and Pediatric First Aid/CPR/AED 2023
Home Health Aide – State of California 2023
Food Handler Certification 2022
Timeline
Closing Specialist
Target
10.2022 - 09.2023
Security Officer
Securitas Security Services USA
06.2021 - 09.2023
Utilization Management Coordinator II
Rivercity Medical Group
10.2018 - Current
Customer Service Representative
River City Medical Group
02.2018 - 10.2018
High School Diploma -
Folsom Cordova Adult School