DiJonnae Beason
1012 Fisk At
Summary
Dynamic professional with extensive experience, excelling in customer service and problem-solving. Proven track record in enhancing guest satisfaction and operational efficiency. Skilled in training and mentoring, with expertise in sales strategies. Adept at utilizing administrative skills to streamline processes, achieving an increase in customer retention.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Omni Hotels & Resorts
Louisville, KY
07.2024 - 04.2026
- Managed guest check-in and check-out procedures efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Utilized property management systems to manage reservations and room assignments accurately.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness.
- Assisted guests with concierge services, including dining recommendations and activity bookings.
- Handled cash transactions and billing processes with attention to detail for accuracy.
- Trained new front desk staff on operational procedures and customer service standards.
- Monitored lobby areas to maintain a welcoming environment for guests and visitors.
- Collected room deposits, fees, and payments.
Customer Service Representative
Consumer Cellular
Louisville, KY
01.2021 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in troubleshooting technical issues related to mobile devices and services.
- Provided product information and guidance, enhancing customer understanding of plans and features.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Data Entry Clerk
JPMorgan Chase
Louisville, KY
01.2019 - 01.2023
- Accurately input and maintain data within company databases.
- Verify information for consistency and completeness to ensure quality control.
- Process high volumes of documentation while adhering to deadlines.
- Utilize Microsoft Excel to organize, analyze, and report data efficiently.
- Collaborate with team members to streamline data management processes.
- Troubleshoot data discrepancies and resolve issues promptly.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
Customer Care Representative
Computershare Investor Services
Louisville, KY
01.2019 - 01.2021
- Provided assistance to clients via phone, ensuring timely resolution of inquiries.
- Resolved complex issues by analyzing client needs and offering tailored solutions promptly.
- Conducted follow-up calls to ensure customer satisfaction and gather feedback for continuous improvement.
- Implemented process improvements that increased efficiency in handling customer requests and inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Loader
UPS
Louisville, KY
10.2015 - 02.2019
- Maintained safety protocols during material handling to ensure team safety.
- Organized packages within the warehouse to optimize space and accessibility.
- Assisted in training new employees on proper loading techniques and safety measures.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
- Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
- Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
Sales Manager
Cricket Wireless
Louisville, KY
01.2017 - 01.2019
- Developed and implemented sales strategies to drive revenue growth across multiple channels.
- Trained and mentored team members on effective sales techniques and customer engagement.
- Analyzed market trends to identify new business opportunities and competitive positioning.
- Monitored team performance, providing feedback to enhance sales effectiveness and productivity.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Social Work
University of Kentucky
Lexington, KYHigh School Diploma -
Pleasure Ridge Park High Scho
Louisville, KY06.2015
Skills
- Customer service
- Guest services
- Problem-solving skills
- Time management
- Administrative skills
- Front office support
- Clerical duties
- File management
Timeline
Front Desk Agent
Omni Hotels & Resorts
07.2024 - 04.2026
Customer Service Representative
Consumer Cellular
01.2021 - 01.2023
Data Entry Clerk
JPMorgan Chase
01.2019 - 01.2023
Customer Care Representative
Computershare Investor Services
01.2019 - 01.2021
Sales Manager
Cricket Wireless
01.2017 - 01.2019
Loader
UPS
10.2015 - 02.2019
Social Work
University of Kentucky
High School Diploma -
Pleasure Ridge Park High Scho