Dikeisha Williams
Newark,CA
Summary
Experienced Residential Concierge and Resident Services professional with over 8 years of expertise in providing exceptional customer service and hospitality in high-end residential communities. Proven ability to effectively manage daily operations, address resident concerns, and create a welcoming environment. Dedicated to delivering personalized attention and anticipating residents' needs, ensuring their satisfaction and comfort. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to contribute to the team's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern Volunteer (Degree Requirement)
Resident Services Coordinator
The Fillmore Center
10.2023 - Current
- Coordinates all resident functions and activities including orienting residents to the property, as well as assisting with utility set-up and deliverance of packages and package claim reminders
- Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests
- Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
- Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees
- Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
- Processes work orders for the maintenance department, ensure they are completed timely and accurately, and contacts the residents to determine if they are satisfied with the work completed
- Prepares weekly maintenance reports to verify resident requests are being completed
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
- Lease renewals and follow-up
- Move-out coordination
- Facility booking (elevator and loading dock)
Concierge
The Towers
04.2017 - 09.2023
- Greets prospects and residents as they enter the office/leasing area, and ensures the comfort of prospects and visitors while they wait to speak with a team member
- Answers phone calls, routes all calls to the appropriate team member for assistance and assists with completed service request callbacks as necessary
- Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs
- Ensures clubhouse amenities are in tour condition prior to the leasing office opening each morning
- Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
- Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community
- Assists the community team with scheduling, planning, and organizing resident activities and programs
- Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
Education
No Degree - Human Resources Associate
Couresa
San Francisco, CA06.2024
No Degree - Cyber Security
Couresa
San Francisco, CA10.2023
Bachelor of Science - Human Services
University of Phoenix
Oakland, CA07.2018
Skills
- Resident Relations
- Customer Service
- Event Planning & Coordination
- Conflict Resolution & Problem-Solving
- Property Management
- Leadership Qualities
- Teamwork and Collaboration
- Cross-cultural understanding
- Volunteer Recruitment
- Yardi
- Entrata
- One-Site
References
Available upon request
Real Estate Class (pending state test)
Completed 135 hours
Real Estate Principles course
Legal Aspects of Real Estate
California Real Estate Practice
Certification
Available upon request
Timeline
Resident Services Coordinator
The Fillmore Center
10.2023 - Current
Concierge
The Towers
04.2017 - 09.2023
Intern Volunteer (Degree Requirement)
No Degree - Human Resources Associate
Couresa
No Degree - Cyber Security
Couresa
Bachelor of Science - Human Services
University of Phoenix
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