Diksha Rana
Hazelwood,MO
Summary
Dynamic professional with extensive experience in store operations and customer service at Phillips 66. Proven track record in enhancing customer satisfaction and optimizing inventory management, leading to increased profitability. Skilled in problem-solving and time management, with a strong ability to negotiate favorable contracts and streamline processes for improved efficiency.
Overview
9
9
years of professional experience
Work History
Gas Station Manager
Phillips 66
Hazelwood, MO
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment .
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits. Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Managed inventory levels to minimize waste and ensure product availability, improving operational efficiency.
HR Assistant
Goyal Hyundai
Jalandhar India
07.2020 - 05.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Updated and maintained employee attendance records.
- Developed and maintained HR policies and procedures.
Finance Manager
Goyal Hyundai
Jalandhar India
06.2018 - 06.2020
- Reviewed documentation and identified financial discrepancies where applicable.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Digital Sales Consultant
Goyal Hyundai
Jalandhar India
05.2016 - 06.2018
- Delivered informative presentations at industry conferences to increase brand awareness in the digital marketplace.
- Expanded client base through targeted prospecting and strategic relationship building.
- Negotiated contracts with new clients, securing favorable terms that led to long-term business relationships.
- Participated in company-wide training initiatives, applying new knowledge to enhance personal and team sales performance.
- Provided exceptional customer service, resolving issues promptly while maintaining professionalism in challenging situations.
Education
Bachelor Of Commerce - Business Management
B D Arya Girls College
Jalandhar India06.2015
Skills
- Store operations
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
Hobbies
- Reading business books
- Traveling
- Fitness and outdoor Activities
- Team Sports
Languages
Hindi
Native or Bilingual
English
Full Professional
Punjabi
Native or Bilingual
Spanish
Limited Working
Timeline
Gas Station Manager
Phillips 66
06.2023 - Current
HR Assistant
Goyal Hyundai
07.2020 - 05.2022
Finance Manager
Goyal Hyundai
06.2018 - 06.2020
Digital Sales Consultant
Goyal Hyundai
05.2016 - 06.2018
Bachelor Of Commerce - Business Management
B D Arya Girls College