Dikshit Patel
Burlington,WI
Summary
Dedicated Dairy Queen Manager with experience in leading teams and delivering exceptional customer service in a fast-paced restaurant environment. Skilled in managing daily operations, training and motivating team members, handling cash registers and POS systems, managing inventory, preparing food and ice cream products, and maintaining high food safety and quality standards. Experienced in resolving customer concerns, coordinating team activities, and ensuring efficient and organized service. Strong leadership, teamwork, communication, attention to detail, problem-solving, and time management abilities, with a commitment to creating a positive customer experience and maintaining a clean, safe, and well-organized workplace.
Overview
4
4
years of professional experience
Work History
Manager
Dairy Queen Store
Burlington, WI
07.2024 - Current
- Led and supervised a team of employees, providing training, coaching, and daily direction to maintain high service standards.
- Managed daily restaurant operations, including opening/closing procedures, shift coordination, customer service, and workflow management.
- Handled customer concerns and complaints, using effective problem-solving and communication to maintain customer satisfaction.
- Managed POS systems, cash handling, and register operations, ensuring accurate transactions and proper cash-control procedures.
- Monitored inventory and product levels, assisted with ordering, and worked to minimize waste and maintain adequate stock.
- Enforced food safety, sanitation, and cleanliness standards to maintain a safe and compliant restaurant environment.
- Coordinated staff schedules and delegated responsibilities to ensure efficient coverage during busy and peak periods.
- Prepared and ensured the highest quality of all Dairy Queen food and beverage products, following recipes and preparation standards with attention to detail to consistently deliver excellent products and maximize customer satisfaction.
- Maintained product quality and service standards while supporting a positive, productive, and team-oriented workplace.
Inventory & Logistics Coordinator
McCain Foods
Mehsana, Gujarat, India
11.2022 - 02.2024
- Managed and documented all inbound and outbound goods, ensuring accurate recording of products entering and leaving the facility.
- Verified shipments against purchase orders, delivery documents, and inventory records to ensure accuracy and minimize discrepancies.
- Coordinated with warehouse, production, purchasing, and transportation teams to maintain efficient movement of goods.
- Prepared and processed customer purchase invoices, ensuring accurate pricing, quantities, product details, and billing information.
- Maintained accurate records of inventory movements, shipments, invoices, and related documentation for reporting and tracking purposes.
- Communicated with internal departments and clients to resolve shipment, inventory, and invoicing issues and ensure timely completion of transactions.
Skills
Team Leadership & Supervision
Customer Service
Restaurant Operations
Employee Training
POS & Cash Handling
Inventory Management
Food Safety & Sanitation
Problem-Solving & Communication
Timeline
Manager
Dairy Queen Store
07.2024 - Current
Inventory & Logistics Coordinator
McCain Foods
11.2022 - 02.2024