Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Dilan Beard

Troy,OH

Summary

Customer-oriented parts manager with several years of experience in business operations and sales support to meet customer demands. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management. Resourceful leader with solid background in parts management.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Store Manager

O'Reilly's Auto Parts
Sidney , Ohio
12.2024 - Current
  • Recruited, trained and supervised new employees.
  • Developed strategies to maximize sales and profitability.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Increased sales by 61% year-to-date by identifying new market segments and strengthening client relationships.

Shop Manager

Covington body shop
Covington, Ohio
12.2023 - 12.2024
  • Maintained records of customer interactions and transactions.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.

Lead Mechanic

Covington body shop
Covington, Oh, OH
08.2021 - 09.2023
  • Communicated job status and estimated completion times.
  • Completed maintenance and repair work on components and equipment.
  • Supervised mechanics performing maintenance and repairs.
  • Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
  • Conducted test drives before and after repair services.
  • Planned work procedures using charts, technical manuals and experience.
  • Estimated costs of vehicle repair.
  • Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.

General Manager

Advance Auto Parts
Sidney, OH
09.2019 - 08.2021
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures

Commercial Parts Pro

Advance Auto Parts
Troy, OH
10.2017 - 09.2019
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Exceeded sales target by 13.1%
  • Exceeded top 3 yearly sales comp of 41.1%

Retail Parts Professional

Advance Auto Parts
Piqua, OH
07.2015 - 10.2017
  • Provided every customer with professional and polite support for sales and service needs
  • Greeted each customer and offered assistance in the form of excellent customer service

Salesperson

Advance Auto Parts
Piqua, OH
08.2013 - 07.2015
  • Answered phones and took orders with enthusiasm and delivered information regarding items to customers
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Maintained current store, product and promotional knowledge to drive consistent sales

Cook

KFC
Piqua, OH
09.2011 - 07.2013

Education

High School Diploma -

Piqua High School
Piqua, OH
06.2013

Skills

  • Business development
  • Customer relationships
  • Upsell opportunities
  • Employee mentoring
  • Strong lead development skills
  • Inventory management
  • Conflict resolution
  • Sales strategies
  • Team leadership
  • Relationship building

Certification

C.A.R (Career Advancment Readiness)

Accomplishments

  • Hustle award (Advance Auto Parts 2018)
  • Top 3 Comp 41.1% (advance auto parts)
  • Top 3 sales to target 13.1% (advance auto parts)

Timeline

Store Manager

O'Reilly's Auto Parts
12.2024 - Current

Shop Manager

Covington body shop
12.2023 - 12.2024

Lead Mechanic

Covington body shop
08.2021 - 09.2023

General Manager

Advance Auto Parts
09.2019 - 08.2021

Commercial Parts Pro

Advance Auto Parts
10.2017 - 09.2019

Retail Parts Professional

Advance Auto Parts
07.2015 - 10.2017

Salesperson

Advance Auto Parts
08.2013 - 07.2015

Cook

KFC
09.2011 - 07.2013

High School Diploma -

Piqua High School

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