Dilan Ciro
Northridge,CA
Summary
Dynamic legal analyst with a proven track record at Attorney Search Network, adept at client communication and problem-solving. Successfully referred clients to appropriate attorneys, enhancing service efficiency. Bilingual and proactive, I excel in conflict resolution and data entry, ensuring seamless customer experiences and fostering strong relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Analyst
Attorney Search Network
Los Angeles, CA
05.2022 - 05.2024
- Listened to customer cases/stories and referred them to the right attorney.
- folow up on the referrals via text, email and phone calls.
Customer Service Representative
AT&T
Medellin, Colombia
05.2019 - 05.2021
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Bilingual Tour Guide
Aeroturex
Medellin, Colombia
03.2018 - 04.2019
- Organized and conducted daily tours for groups of up to 5 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Created customized tour packages according to customer preferences.
- Managed bookings, reservations and payments for tours.
Education
High School Diploma -
Colegio Distrital San Jose
Barranquilla12-2011
Skills
- Customer service
- Client communication
- Problem solving
- Team collaboration
- Conflict resolution
- Excel
- Data entry
- Time management
- Computer literacy
- Flexibility
- Fast learner
- Proactive
- Bilingual communication
Affiliations
- Sports, Reading
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Driver's license Class C
Timeline
Legal Analyst
Attorney Search Network
05.2022 - 05.2024
Customer Service Representative
AT&T
05.2019 - 05.2021
Bilingual Tour Guide
Aeroturex
03.2018 - 04.2019
High School Diploma -
Colegio Distrital San Jose
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