Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dilan Etheridge

Wills Point

Summary

With a wealth of experience in leadership roles overseeing both small and large-scale organizations, I have consistently demonstrated success in transaction processing, currency handling, inventory management, and general operations across diverse work environments. My proficiency extends to computer databases like Microsoft Office and Google Docs. I excel in customer service, showcasing exceptional communication skills daily. A commitment to maintaining a high standard of professionalism characterizes my conduct both in and out of the workplace. Additionally, my expertise encompasses electrical and industrial sales, coupled with a thorough understanding of parts.

Overview

5
5
years of professional experience

Work History

City Carrier Assistant

United States Postal Service
05.2021 - Current
  • Mail Delivery: Efficiently deliver mail to residences and businesses along assigned routes, ensuring accurate and timely delivery.
  • Package Handling: Handle various postal items, including packages and parcels, ensuring their safe and secure delivery.
  • Route Navigation: Navigate delivery routes using maps, GPS devices, or other tools, optimizing delivery efficiency.
  • Customer Service: Provide professional and courteous customer service, addressing inquiries, resolving issues, and collecting postage due when necessary.
  • Safety: Prioritize safety by following USPS safety guidelines, using proper lifting techniques, and maintaining vigilance in adverse weather conditions.
  • Record-Keeping: Maintain accurate records of mail deliveries, including any undeliverable mail and route-related issues.
  • Postal Regulations: Adhere to USPS rules and regulations for mail delivery and handling, including equipment usage and security protocols.
  • Flexibility: Demonstrate flexibility by working weekends, holidays, and irregular hours to meet mail delivery schedules and accommodate peak mailing periods.
  • Physical Demands: Successfully handle the physical demands of the job, including walking, standing, and lifting of mail and packages.
  • Training: Complete USPS-provided training to become proficient in USPS procedures, regulations, and safety protocols.

Supervisor

United States Postal Service
01.2023 - 06.2023
  • Timekeeping: provided accurate and timely timekeeping to ensure employees were paid right the first time and made any necessary adjustments when discrepancies or errors arose
  • Scheduling: Assisted postmaster in the making of weekly and or monthly schedules for all craft employees making sure to take time-off requests and vacations were taken in consideration as well as making sure we had plenty of staff schedule in the event of call-ins/no-call, no-shows
  • Auditing: performed monthly/quarterly audits of carrier routes, cash drawers, safes, floor stock, and any other stock to make sure the facility was always running smoothly and efficiently both in office and on the street
  • Team collaboration: executed daily morning huddles with teams to reiterate work expectations, coordinate daily assignments/work, and document any events such as customer responses, grievances, and accident investigations
  • Compliance: Adhere to all company policies, procedures, and safety guidelines. Stay informed about product knowledge, promotions, and updates for both EAS employees as well as craft employees; addressed any compliance issues immediately to prevent a failure in the event of an audit
  • Computer Knowledge: proficient knowledge on the use of Microsoft suite applications as well as Google suite applications; utilized the used of Outlook email to conduct daily/weekly meeting about performance, used knowledge of all provided applications to pull and run daily/monthly reports for the senior management to provide a glimpse into daily operations to find ways we can make the company run more efficiently during peak periods, thus enhancing customer service
  • Emotional Intelligence: always maintained composure during conflicts between both employees, senior management, and customers to provide positive work relationships and a productive environment
  • Reporting: proficient knowledge and ability to read/interpret all data reports with basic mathematical computations to help other employees understand the operational impacts of our services and performance; this enables us to allocate resources more efficiently during peak periods to enhance customer service
  • Investigating skills: provided day-to-day investigations for customer inquires regarding there mail/parcels; with the assistance of provided applications I was able to determine what had been done, at what time, and by whom who did so; this allowed me to provide solutions for the customer as well as ways the carrier can improve, in turn enhancing customer satisfaction

Logistics Team Member/Cashier

Academy Sports and Outdoor
07.2020 - 05.2021
  • Customer Service: Warmly greet and assist customers with inquiries, ensuring a positive shopping experience. Process customer transactions accurately and efficiently at the cash register. Handle customer returns and exchanges in accordance with company policies.
  • Cash Handling: Operate cash registers, manage cash transactions, and process credit/debit card payments. Maintain precise cash drawer records and adhere to cash handling protocols.
  • Inventory Management: Receive and inspect merchandise shipments, including pricing and labeling. Stock shelves, maintain an organized store layout, and ensure an appealing product presentation. Conduct inventory counts and assist in restocking low-stock items. Participate in the processing of returned merchandise and manage damaged goods.
  • Customer Assistance: Assist customers in locating products and provide guidance on size, color, and style options. Respond to customer queries regarding product features, pricing, and availability. Offer recommendations and share product knowledge to enhance the shopping experience.
  • Loss Prevention: Maintain vigilance to deter theft and promptly report any suspicious activity to store management. Adhere to loss prevention guidelines and security procedures to safeguard store assets.
  • Merchandise Presentation: Ensure products are displayed neatly and in accordance with company standards. Assist with store set-ups, seasonal displays, and promotional events.
  • Store Cleanliness: Uphold a clean, organized, and safe store environment for customers and team members. Perform routine housekeeping tasks, including sweeping, mopping, and checkout area maintenance.
  • Team Collaboration: Collaborate effectively with team members, including sales associates and managers, to enhance store operations. Maintain open communication with colleagues and supervisors to coordinate tasks and address issues.
  • Compliance: Adhere to all store policies, procedures, and safety guidelines. Stay informed about product knowledge, promotions, and updates.
  • Training: Participate in training programs and meetings to enhance job knowledge and skills. Stay updated on company policies and procedures.

Education

Bachelor of Applied Arts and Sciences - Business Occupations

The University of Texas At Tyler
Tyler, TX
05.2024

Associate of Arts - Business Pathway

Trinity Valley Community College
Terrell, Texas
05.2022

Skills

  • Residential customer service
  • Mail delivery
  • Strategic planning
  • Schedule development
  • Load planning
  • Logistics analysis

Languages

English
Native or Bilingual

Timeline

Supervisor

United States Postal Service
01.2023 - 06.2023

City Carrier Assistant

United States Postal Service
05.2021 - Current

Logistics Team Member/Cashier

Academy Sports and Outdoor
07.2020 - 05.2021

Bachelor of Applied Arts and Sciences - Business Occupations

The University of Texas At Tyler

Associate of Arts - Business Pathway

Trinity Valley Community College

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