Dilara Akcay
West Palm Beach
Summary
Energetic Sales Associate with 7 years of experience in retail clothing environments, specializing in delivering personalized customer service and driving sales in fast-paced mall settings. Skilled in styling assistance, visual merchandising, and maintaining an organized and appealing sales floor. Adept at using POS systems, managing inventory, and building rapport with a diverse clientele to encourage repeat business. Known for a polished, approachable demeanor and a strong ability to stay current with fashion trends to enhance the customer shopping experience.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Schumacher Volkswagen
10.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Customer Service Supervisor
Home Depot
09.2021 - 10.2024
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Victoria Secret
05.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Logistics And Materials Management
Palm Beach State College
Lake Worth, FL01-2023
Skills
- Sales goals attainment
- Product merchandising
- Upselling strategies
- Data entry
- Customer and client relations
- Multitasking and organization
Timeline
Service Coordinator
Schumacher Volkswagen
10.2024 - Current
Customer Service Supervisor
Home Depot
09.2021 - 10.2024
Sales Associate
Victoria Secret
05.2019 - 09.2021
Associate of Arts - Logistics And Materials Management
Palm Beach State College
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