Dilaydis Cardentey Rojas
Miami,Florida
Summary
To obtain a position within your organization that will allow me to utilize my skills and abilities.
Overview
20
20
years of professional experience
Work History
Cashier
Boutique Mona Fina
11.2022 - Current
- Manage transactions with customers using cash registers. - Scan goods and ensure pricing is accurate. - Collect payments whether in cash or credit. - Issue receipts, refunds, change, or tickets. - Cross-sell products and introduce new ones. - Resolve customer complaints, guide them, and provide relevant information. - Greet customers when entering or leaving the store. - Maintain clean and tidy checkout areas. - Track transactions on balance sheets and report any discrepancies.
Hostess
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
- Welcome guests to the venue. - Provide accurate wait times and monitor waiting lists. - Manage reservations. - Escort customers to assigned dining or bar areas. - Provide menus and announce Waiter/Waitress's name. - Greet customers upon their departure. - Coordinate with wait staff about available seating options. - Maintain a clean reception area. - Cater to guests who require extra attention (e.g
- Children, elderly). - Answer incoming calls and address customers' queries. - Assist wait staff as needed.
Sommelier
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
- Knowledgeable about wine and food pairings. - Recommend wine selections to guests based on their food choices. - Enhance the dining experience by suggesting appropriate wines. - Ensure proper wine service, including opening and pouring. - Assist in maintaining the restaurant's wine inventory.
Maître
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
- Extensive experience in the hospitality industry. - Knowledgeable about food and wine. - Make recommendations to guests based on their preferences. - Manage the reservations list and seating arrangements. - Coordinate with kitchen staff to ensure timely and accurate meal service. - Oversee the dining area and ensure a high level of customer satisfaction.
Education
Gestion y Administracion Turistica -
Escuela de Hotelería y Turismo FORMATUR
01.2011
Law School -
University of Hermanos Saiz Montes De Oca
01.2009
Gestión de Proceso -
La Facultad de Ingeniería Industrial del Instituto Superior Politécnico: José Antonio Echeverria
01.2009
Skills
- Excellent customer service skills
- Strong problem-solving abilities
- Proficient with Microsoft Office
- Bilingual in Spanish, English, and French
Timeline
Cashier
Boutique Mona Fina
11.2022 - Current
Hostess
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
Sommelier
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
Maître
Hotels Cubanacan S.A. Hotel La Ermita
01.2005 - 10.2022
Gestion y Administracion Turistica -
Escuela de Hotelería y Turismo FORMATUR
Law School -
University of Hermanos Saiz Montes De Oca
Gestión de Proceso -
La Facultad de Ingeniería Industrial del Instituto Superior Politécnico: José Antonio Echeverria