Jessica Figueroa
Martinez,CA
Summary
- Over 12 years of Customer Service and Call Center experience.
- In addition able to read and comprehend medical documents.
- Bilingual in English and Spanish.
Overview
2027
2027
years of professional experience
Work History
Department Lead/Cashier/Part Time Bookkeeper
Hobby Lobby
Concord, CA
12.2020 - Current
- Department Lead for Art and Toys and Hobbies.
- Responsibilities includes ordering merchandise every week for above said departments to keep shelves/departments fully stocked.
- Once merchandise is delivered/received weekly. Responsible to put all received merchandise out on shelves/floor to continuously maintain a fully stocked department(s).
- Responsible to pull forward/"zone" all merchandise in said departments everyday by start and end of shift.
- Backup Cashier
- Assist customer's needs/questions.
- Part Time bookkeeping (start date of January of 2026).
- Other responsibilities includes task/job requirements requested by management.
Customer Service Representative
Associated Third Party Administrators
Concord, CA/Alameda, CA
07.2004 - 11.2016
- Mail Room experience
- Answered high volume of calls from Union members and Health Care Providers regarding medical benefits and medical claims for multiple Trust Funds, Operating Engineers Local 3. Including Heat and Frost Local 5, District Council 16, and Automotive Industries.
- Greeted and assisted walk in Union members with their medical benefits and medical claims questions.
- In addition I would handle all Spanish speaking Union member's questions via over the phone and in person.
- Worked with Taft-Hartley and HIPAA Guidelines.
Office Assistant
Gesinee's Bridal
Concord, CA
02.2004 - 05.2004
- Fulfilling orders for upcoming bridal events.
Cashier
Longs Drugs
Martinez, CA
2002 - 2003
- Cashier
- Temporary Pharmacy cashier
Head Cashier
TJ Maxx
Martinez, CA
1999 - 1999
- Fitting Room and Layaway attendant.
- Cashier then promoted as Head Cashier.
Education
High School Diploma -
Concord High School
Concord, CASkills
- Fluent in Spanish
- Experience with Word Excel, Outlook, Blue Cross, IBM, BASYS, Trust Partners, and Citrix systems
- Able to meet deadlines on time
- Eager to learn new skills
- A good team player
- Dedicated and able to express myself in a very professional manner
- Excellent Customer Service skills
- Able to manage high volume of phone calls
- Mail Room Experience
- Able to read and comprehend medical documents
- Cash Handling
- Bookkeeping as of January 2026
- Retail Sales and Warehouse experience
- Cash register experience
- Organizational skills
- Order processing
- Attention to detail
- Phone Etiquette
- Customer inquiry handling
Timeline
Department Lead/Cashier/Part Time Bookkeeper
Hobby Lobby
12.2020 - Current
Customer Service Representative
Associated Third Party Administrators
07.2004 - 11.2016
Office Assistant
Gesinee's Bridal
02.2004 - 05.2004
Cashier
Longs Drugs
2002 - 2003
Head Cashier
TJ Maxx
1999 - 1999
High School Diploma -
Concord High School