Dilber Hernandez
West New York,NJ
Summary
Ambitious, bilingual professional with experience in real estate, sales, customer service, and technical trades. Licensed New Jersey Realtor recognized for professionalism, client-first execution, and negotiation skills. Proven ability to excel in fast-paced environments while delivering measurable results. Brings ownership, accountability, and continuous improvement-ready to contribute to a high-performing corporate team.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Realtor
eXp Realty
01.2025 - 08.2025
- Company Overview: Stunning NJ Homes
- Represented buyers, sellers, and renters throughout the transaction lifecycle.
- Coordinated property showings, managed offers, and supported contract execution.
- Built trust-based client relationships and educated clients on market dynamics.
- Expanded lead pipelines through social media and CRM systems.
- Strengthened expertise in negotiation, sales strategy, and client communication.
- Stunning NJ Homes
Customer Service & Sales
T-Mobile
- Delivered high-volume service in a fast-paced retail setting.
- Matched customer needs with solutions and supported device setup.
- Consistently exceeded sales and performance goals.
HVAC & Mechanical Technician Assistant
- Assisted with installations, maintenance, and diagnostics.
- Developed technical problem-solving, tool safety, and systems thinking skills.
Customer Service & Labor Roles
McDonald's, Lifeguard, Pallet & Label Company
- Gained extensive customer service and teamwork experience.
- Built resilience, adaptability, and time management in high-pressure environments.
Education
New Jersey Real Estate License -
High School Diploma -
Memorial High School
West New York, NJ 09.2020 - 06.2024
CPR & First Aid -
Skills
Customer Service & Sales
- Strong interpersonal and communication skills for client-facing roles
- Experience in real estate sales and property showings
- Building positive customer relationships and resolving issues effectively
- Bilingual communication – Spanish/English,
Technical & Trade Skills
- HVAC installation and maintenance assistance
- Automotive diagnostics, repair, and modifications (mechanic experience, car projects)
- Warehouse and pallet operations, including heavy lifting and machine handling
Business & Real Estate
- Licensed NJ Real Estate Salesperson (experience with eXp Realty)
- Market research and property analysis
- Negotiation and client guidance in rental/purchase process
General Workplace Skills
- Fast learner with strong adaptability in new industries
- Detail-oriented and reliable in both independent and team environments
- Time management and multitasking in high-pressure settings
- Safety-conscious and physically capable for labor-intensive roles
Selected Highlights
- Trusted with client-facing responsibilities requiring professionalism and discretion.
- Adaptable across customer-facing and technical roles while maintaining high performance.
- Known for showing up, learning fast, and delivering consistent results without close supervision.
Core Strengths
Client Relationship Management, Sales & Negotiation, Upselling, Lead Generation, Social Media Marketing, HVAC & Mechanical Aptitude, Troubleshooting, POS Systems, Safety & Compliance Awareness, Bilingual: English & Spanish, Time Management, Team Collaboration, Leadership, Adaptability
Timeline
Realtor
eXp Realty
01.2025 - 08.2025
High School Diploma -
Memorial High School
09.2020 - 06.2024
Customer Service & Sales
T-Mobile
HVAC & Mechanical Technician Assistant
Customer Service & Labor Roles
McDonald's, Lifeguard, Pallet & Label Company