Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dilcia Colon

Wharton

Summary

Bilingual Customer Service Professional with retail experience and strong computer skills. Certified in EKG, Medical Assisting, and Phlebotomy. Delivers high-quality customer support while efficiently resolving complaints and managing stock. Flexible team player recognized for reliability and commitment to driving sales in any environment.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Sales Associate

Michaels
Clifton
11.2023 - 12.2024
  • Guided customers in product selection, ensuring positive shopping experience
  • Delivered accurate information on products, prices, and services to support informed purchasing
  • Operated cash register and handled transactions accurately
  • Maintained organized sales floor by restocking merchandise and arranging displays.
  • Organized store layout and restocked merchandise to enhance customer access
  • Assisted team members during peak hours by providing additional help and support.

Sales Associate

Five Below
Garfield
05.2024 - 11.2024
  • Delivered excellent customer service in a fast-paced retail environment
  • Resolved customer questions and issues to ensure satisfaction and loyalty
  • Trained new associates on store policies, customer service, and sales techniques.
  • Executed cashier duties, accepting payments, issuing receipts, and providing accurate change
  • Maintained clean and organized store displays to enhance shopping experience
  • Assisted with stocking and inventory tasks

Education

Bachelor of Arts - Political Science

Rutgers University
New Brunswick, NJ
05-2027

Associate Degree - Professional Studies

Bergen Community College
Paramus, NJ
08-2025

High School Diploma -

Passaic Academy For Science And Engineering
Passaic, NJ
06-2025

Skills

  • Sales techniques
  • Customer Service
  • Product knowledge
  • Inventory management
  • Computer Proficiency
  • Time Management
  • Prioritization
  • Problem solving
  • Team collaboration
  • Team communication
  • Verbal communication
  • Bilingual: English & Spanish

Certification

  • EKG Certification
  • Medical Assistant Certification
  • Phlebotomy Certification

Languages

English
Professional
Spanish
Professional

Timeline

Sales Associate

Five Below
05.2024 - 11.2024

Sales Associate

Michaels
11.2023 - 12.2024

Bachelor of Arts - Political Science

Rutgers University

Associate Degree - Professional Studies

Bergen Community College

High School Diploma -

Passaic Academy For Science And Engineering
Dilcia Colon