AKBARALI YULCHIEV
Summary
Results-driven Dispatch and Sales Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
4
4
years of professional experience
Work History
Dispatch and Sales Manager
Karvon LLC
06.2022 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Answered phone calls and responded to customer emails.
Dispatch Manager
TMT Group LLC
12.2021 - 05.2022
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
Dispatcher
Shipluxe LLC
07.2020 - 12.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Bachelor of Science - Banking And Finance
Bangor University
Wales, UK05.2023
Associate of Arts - Tourism And Hospitality
Kingston International School
Singapore07.2019
Skills
- Negotiation expertise
- Customer Service
- Cash Management
- Analytical Thinking
- Money transfers
- Excel Shortcuts
- Microsoft Teams
- Sales strategy development
Languages
English
Native or Bilingual
Uzbek
Native or Bilingual
Timeline
Dispatch and Sales Manager
Karvon LLC
06.2022 - Current
Dispatch Manager
TMT Group LLC
12.2021 - 05.2022
Dispatcher
Shipluxe LLC
07.2020 - 12.2021
Bachelor of Science - Banking And Finance
Bangor University
Associate of Arts - Tourism And Hospitality
Kingston International School
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