DileneHope Brown
Savannah,GA
Summary
Detail-oriented equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
11
11
years of professional experience
Work History
INVENTORY CLERK
A.P. Moller - Maersk Shipping & Logistics
Savannah, Georgia
07.2023 - Current
- Receive, unpack, and inspect incoming inventory shipments
- Verify contents match packing slips and purchase orders
- Report any discrepancies
- Scan barcodes on inventory items and enter them into inventory management system
- Record relevant details like quantity, cost, date received, product description, etc
- Conduct regular cycle counts of inventory on shelves and in storage areas
- Compare recorded counts to system counts and reconcile any differences
- Process inventory paperwork such as transfer slips, purchase orders, receipts, adjustment forms, returns, etc
- Update all inventory documentation and tracking systems
- Pull inventory for shipments and internal requests
- Generate pick lists and fulfill orders
- Organize warehouse space and maintain cleanliness and organization of inventory storage areas
- Identify damaged, expired, or obsolete inventory and process returns or disposals according to company policy
- Suggest improvements in inventory tracking procedures and layout optimization to reduce costs
- Comply with inventory control and safety procedures according to company policies
NIGHT AUDITOR/FRONT DESK CLERK
Fairfield Inn & Suites
Savannah, Georgia
04.2023 - 07.2023
- Manage all check-ins, early departures and nightly reservations/arrivals
- Respond promptly to guest inquiries, requests for assistance and complaints
- Run daily audit reports to reconcile cash and credit transactions and room revenues
- Balance all guest accounts for accuracy and document any discrepancies
- Oversee wake-up calls, guest luggage storage and front desk area organization
- Maintain security by issuing room keys, monitoring surveillance systems and reporting suspicious activity
- Comply with all hotel policies, procedures and service standards for guest satisfaction
- Keep dated records of room statuses and group check-ins
FORKLIFT OPERATOR
Lowes Coastal Holding Facility
Rincon, Georgia
03.2022 - 04.2023
- Operate propane and electric forklifts up to a 10,000 lb
- Capacity for loading, unloading, moving, and stacking pallets, rolls, drums, and boxes in the warehouse
- Pick up and deliver various materials to appropriate storage bins and locations using the most efficient routes
- Load and unload incoming and outgoing semi-trailers by receiving directions from spotters
- Secure and shrink-wrap transported materials
- Assist with inventory counts and warehouse organization including storage, disposal of pallets, and trash removal
- Adhere to all safety regulations including wearing protective equipment and following traffic symbols and patterns
- Conduct daily inspection of equipment prior to use and report any maintenance issues or malfunctions
- Maintain clean and orderly condition of work areas and equipment
- Complete all reporting procedures regarding equipment operation and warehouse orders
RETAIL ASSOCIATE/AREA SUPERVISOR
Ross Stores, Incorporated
Tamuning, Guam
03.2018 - 01.2022
- Provided customer service by greeting and assisting customers and responded to customer inquiries and complaints
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Examined products purchased for resale or received for storage to assess the condition of each product or item
- Used computers to organize and locate inventory and operate spreadsheet and word processing software
- Conferred with sales and purchasing personnel to obtain information about customer needs and preferences
- Consulted with store or merchandise managers about budgets or goods to be purchased
- Provided clerks with information to print on price tags, such as price, mark-ups or mark-downs, manufacturer number, season code, or style number
- Placed prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Implemented and monitored processes to reduce property or financial losses
- Identified and reported merchandise or stock shortages
- Identified and reported safety concerns to maintain a safe shopping and working environment
- Supervise associates and maintain a friendly shopping environment.
- Open and close the store as needed.
- Ensure safety and security protocols are followed in the store.
- Execute and supervise company operational processes and merchandising standards.
- Engage with customers and associates to promote a positive shopping experience.
- Train and coach associates on cash registers and front-end procedures.
- Conduct administrative duties as assigned by the Store Manager.
AMERICORPS MENTOR
Sanctuary, Incorporated
Chalan Pago, Guam
02.2014 - 02.2018
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Answered telephones, direct calls, and take messages
- Communicated with customers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints
- Completed work schedules, manage calendars, and arrange appointment
- Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests
- Taught students study skills, note-taking skills, and test-taking strategies
- Assessed students' progress throughout tutoring sessions
- Facilitated group classes with At-Risk Youth needing services with anger management, parenting, behavioral and substance abuse, etc.
CUSTOMER SERVICE RESERVATIONS AGENT
Fisheye Marine Park
Piti, Guam
07.2014 - 09.2017
- Greeted and registered visitors and issued any required identification tickets or safety devices
- Conferred with customers by telephone or in person to provide information about products or services, obtain details of complaints, or offer answers on general inquiries and information
- Made, confirmed, and ensured the accuracy of reservations and accommodations, using telephones, faxes, email, and computers
- Answered inquiries regarding information such as schedules, resort accommodations, local attractions, procedures, and policies
- Performed clerical duties such as filing, typing, operating switchboards, and routing mail and messages
- Described tour points of interest to group members and respond to questions
- Monitored visitors' activities to ensure compliance with establishment or tour regulations and safety practices
- Provided for physical safety of groups, performing such activities as providing first aid and directing emergency evacuations
Education
High School Diploma -
Penn Foster High School
Scottsdale, AZ06-2014
Skills
- Typing 70 WPM
- Cash Register Operations
- Inventory management
- Data entry
- Conflict Management
- Customer service
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Forklift operation
- Microsoft office
- Office Administration
- Stock Control
- Record-Keeping
- RF Scanners
- Organization Skills
- Hotel Computer Systems
References
Available Upon Request
Timeline
INVENTORY CLERK
A.P. Moller - Maersk Shipping & Logistics
07.2023 - Current
NIGHT AUDITOR/FRONT DESK CLERK
Fairfield Inn & Suites
04.2023 - 07.2023
FORKLIFT OPERATOR
Lowes Coastal Holding Facility
03.2022 - 04.2023
RETAIL ASSOCIATE/AREA SUPERVISOR
Ross Stores, Incorporated
03.2018 - 01.2022
CUSTOMER SERVICE RESERVATIONS AGENT
Fisheye Marine Park
07.2014 - 09.2017
AMERICORPS MENTOR
Sanctuary, Incorporated
02.2014 - 02.2018
High School Diploma -
Penn Foster High School