Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Diliara Akhmetkhanova

Diliara Akhmetkhanova

Seattle,WA

Work Preference

Desired Job Title

Operations & Merchant Outreach (Tech Platform)Short-Term Rental Host & CX ManagerE-commerce Operations & Sales ManagerBusiness Development CoordinatorBusiness Development Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybridOn-Site
Location: Bellevue, WASeattle, WAKirkland, WA
Open to relocation: Yes

Salary Range

$65000/yr - $200000/yr

Summary

Operations and e-commerce professional with hands-on experience supporting marketplaces, merchants, and customers in fast-paced environments. Experienced in managing listings, orders, pricing, and daily workflows across online platforms and on-site operations. Strong communicator with a detail-oriented approach, well suited for the TikTok Local Merchant Operations Assistant role supporting sellers and retail partners.

Overview

7
7
years of professional experience

Work History

Operations & Merchant Outreach (Tech Platform)

Maximax.ai
Remote
09.2025 - Current
  • Facilitated outreach and onboarding for businesses utilizing workflow automation tools, enhancing their operational capacity
  • Coordinated multi-channel communication with business stakeholders to clarify platform capabilities and drive engagement
  • Tracked engagement, follow-ups, and outcomes using CRM systems
  • Partnered with internal teams to streamline processes and boost user adoption of platform features

Short-Term Rental Host & CX Manager

Airbnb
Seattle
09.2024 - 12.2025
  • Managed end-to-end marketplace operations for a high-volume listing
  • Developed pricing strategy, managed availability, and optimized add-ons to enhance conversion rates
  • Analyzed booking behavior to identify trends and enhance listing performance
  • Maintained 5-star ratings through fast response times and issue resolution
  • Coordinated vendors and operations to streamline marketplace processes

E-commerce Operations & Sales Manager

SculptureStuff
Seattle
09.2023 - 11.2025
  • Improved conversion rates through strategic pricing tests and effective product positioning
  • Managed product listings, pricing, fulfillment, and customer communication to enhance user experience
  • Handled order processing and inventory flow while addressing customer inquiries to ensure timely delivery
  • Operated Shopify-based e-commerce storefront

Business Development Coordinator

ZORINA Studio
San Francisco
12.2023 - 01.2025
  • Managed inbound client inquiries, converting them into bookings to enhance sales
  • Explained services, pricing, and availability to clients
  • Supported sales through upselling add-ons and repeat bookings
  • Tracked leads, appointments, and follow-ups to streamline scheduling process
  • Collaborated with team to reduce customer response times through improved communication

Business Development Representative

KRAK.AI
Remote
09.2022 - 10.2024
  • Facilitated outbound and inbound outreach initiatives
  • Engaged potential clients to identify and clarify their needs
  • Helped move opportunities through the pipeline smoothly
  • Streamlined communication between clients, sales, and technical teams
  • Organized follow-ups and maintained clear communication records

Manager, Sales & Operations

Cosmic Eye Iris Studio
Los Angeles
12.2019 - 06.2022
  • Managed day-to-day operations for a high-volume, customer-facing business
  • Coordinated scheduling, logistics, and workflow to optimize handling of large customer volume
  • Trained and supervised staff to ensure consistent processes and service quality
  • Facilitated in-person and online orders, payments, and customer accounts to enhance customer experience
  • Addressed customer issues and questions promptly to minimize delays and enhance satisfaction
  • Supported promotions and on-site campaigns to increase customer engagement
  • Maintained accurate records of appointments, orders, and customer information
  • Worked in fast-paced environments requiring attention to detail and clear communication

Sales Operations Coordinator

Furnitopia LLC
Montebello
09.2018 - 03.2020
  • Coordinated sales operations for e-commerce furniture business
  • Managed product listings, inventory updates, and pricing adjustments
  • Analyzed sales data to uncover trends and identify high-performing products
  • Enhanced product performance through data-driven insights, contributing to improved sales efficiency
  • Worked with suppliers on availability, timelines, and pricing

Education

Management (Business / Operations focus)

Kazan Federal University
Russia

Business Administration

Los Angeles City College
Los Angeles, CA

Skills

  • E-commerce operations management
  • Marketplace and merchant support
  • Product listing management
  • Order tracking and resolution
  • Inventory management and pricing
  • Excel and Google Sheets proficiency
  • CRM system utilization
  • Process adherence and checklist execution
  • High-volume request handling
  • Clear written and verbal communication
  • Team coordination skills
  • Attention to detail
  • Problem solving in fast-paced environments
  • On-site operations support

Languages

English
Full Professional
Russian
Native/ Bilingual
Spanish
Limited

Timeline

Operations & Merchant Outreach (Tech Platform)

Maximax.ai
09.2025 - Current

Short-Term Rental Host & CX Manager

Airbnb
09.2024 - 12.2025

Business Development Coordinator

ZORINA Studio
12.2023 - 01.2025

E-commerce Operations & Sales Manager

SculptureStuff
09.2023 - 11.2025

Business Development Representative

KRAK.AI
09.2022 - 10.2024

Manager, Sales & Operations

Cosmic Eye Iris Studio
12.2019 - 06.2022

Sales Operations Coordinator

Furnitopia LLC
09.2018 - 03.2020

Management (Business / Operations focus)

Kazan Federal University

Business Administration

Los Angeles City College

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Diliara Akhmetkhanova