Dilini Ratnasamy
Beaumont,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Human Resources Recruiting Specialist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Education First Federal Credit Union
06.2021 - Current
- Educated and engaged customers with new bank products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Banking Teller
Wells Fargo
10.2019 - 05.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
MBA - Business Administration
University of West London
London, United Kingdom10.2014
Professional Diploma - Marketing
The Chartered Institute of Marketing
Berkshire, United Kingdom02.2007
Skills
- Customer Service Management
- Policy Interpretation
- Benefits Administration
- Quality Assurance
- Resource Allocation
- Supply Management
- Documentation Management
- Management collaboration
- Quality Assessment
- Technical communication
- Continuous Improvement
- Interpersonal Skills
Certification
- Accounting Technology, Lamar Institute of Technology, Beaumont, TX - Jan 2023 to current
References
1. Ms. Nicole Middleton
Exemption Specialist
nikolemd@netscape.net
(409) 767-4040
2. Dr. Mamta Singh
Associate Professor, College of Education and Human Development
Lamar University
(409) 880-8032
msingh1@lamar.edu
Timeline
Member Service Representative
Education First Federal Credit Union
06.2021 - Current
Banking Teller
Wells Fargo
10.2019 - 05.2021
MBA - Business Administration
University of West London
Professional Diploma - Marketing
The Chartered Institute of Marketing
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