DILIPSINH GOHIL
Norristown,PA
Summary
Motivated business professional bringing 23 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Creative Business Owner with exceptional background spent in Retail. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Owner /Manager
APKA BAZAR USA INC.
04.2006 - 03.2023
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and motivated employees to perform daily business functions.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
Insurance Agent
New York Life Insurance Co
11.2018 - 02.2023
- Maintained high standards of customer service by building relationships with clients.
- Monitored customer feedback and identified areas of improvement.
- Generated leads through cold-calling, networking and other outreach methods.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Conducted annual reviews of existing policies to update information.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Cross-sold insurance products to existing clients to reach sales targets.
- Negotiated favorable terms on behalf of clients by leveraging industry knowledge during interactions with carriers.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Educated clients on insurance policies and procedures.
- Evaluated competitors' products and services to gain competitive advantage.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Investigated and processed claims swiftly to keep customers satisfied.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Education
Bachelor of Arts - Business Administration
Gujarat University
Gujarat,INDIA.05.1990
Skills
- Inventory Control
- Customer Service
- Cost Control and Budgeting
- Calendar Management
- Sales Promotion
- Business Forecasting
- Performance Improvement
- Financial Planning
- Special Promotions Planning
- Business Leadership
- Inventory Management
Certification
- Licensed Insurance Agent - June 30,2025
- Lines of Authority
- Accident and Health,
- Casualty and Allied Lines,
- Life and Fixed Annuities,
- Property and Allied Lines
- Auto sales Basic Sails Certificats
Languages
English
Gujarati
Hindi
Timeline
Insurance Agent
New York Life Insurance Co
11.2018 - 02.2023
Business Owner /Manager
APKA BAZAR USA INC.
04.2006 - 03.2023
Bachelor of Arts - Business Administration
Gujarat University