Dillan Gaitan
San Antonio,TX
Summary
I am Determined in work environments and understand every job allows for a new opportunity to improve upon my current skill set. I am amazing comunicator with clients and value the relationships needed in order to maintain a happy clientele. I have the humility to acknowledge when i am wrong in situations but the Mind set to learn from my mistakes going forward.
Overview
2
2
years of professional experience
Work History
Floor Manager
Chris and kids Snow cones
San Antonio , Texas
2020.07 - 2022.05
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed quality assurance procedures to deliver products and services that met standard grade.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Recruited and trained new employees to meet job requirements.
- Proposed or approved modifications to project plans.
- Maintained a safe, clean and organized floor environment.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified process improvements that could help improve efficiency across the entire organization.
- Provided training and guidance to new employees regarding store policies and procedures.
Education
Idea South Flores
San Antonio, TX2025-05
Skills
- Department Management
- Patron Satisfaction
- Point of Sale Systems
- Inventory Management
- Customer Relations
- Employee Development
- Product Promotion
- Consultative Sales
- Complaint Resolution
Affiliations
- Basketball
- FreeLancer
- IB Student
- AP Student
Accomplishments
- Recognized as a grade team leader in Communication and Open Mindness 2023-2024
Languages
English
Professional
Timeline
Floor Manager
Chris and kids Snow cones
2020.07 - 2022.05
Idea South Flores
Similar Profiles
Morgan ShookMorgan Shook
Business Owner at Mo Cones Snow ConesBusiness Owner at Mo Cones Snow Cones
Jason GulikersJason Gulikers
Service Crew Member at The Pit Stop Snow ConesService Crew Member at The Pit Stop Snow Cones
Addison FloryAddison Flory
Snow Cone Maker at Lana's Snow conesSnow Cone Maker at Lana's Snow cones