Dillan Perry
Eden,NC
Summary
Versatile and results-oriented professional with extensive experience in both service operations and account management. Proven ability to lead service teams, resolve complex client issues, and build long-term customer relationships that drive retention and revenue growth. Skilled in process optimization, cross-functional coordination, and delivering tailored solutions that align with client goals. Known for a customer-first mindset, strong communication skills, and the ability to thrive in fast-paced, client-facing environments.
Overview
8
8
years of professional experience
Work History
Service Manager
Hutchens Petroleum
Reidsville, North Carolina
03.2024 - 09.2025
- Managed daily service operations to ensure customer satisfaction and efficiency.
- Maintained inventory of supplies and equipment for service readiness and functionality.
- Monitored service quality through regular checks and adherence to company standards.
- Coordinated resource allocation to ensure timely completion of project tasks.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Operations Manager
Loves Travel Stop
Mebane, North Carolina
08.2023 - 03.2024
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Trained and mentored staff on operational procedures and customer service best practices.
- Coordinated with vendors to streamline supply chain processes and reduce costs.
- Monitored team performance to identify areas for improvement in workflow efficiency.
Fleet Account Manager
Snider Fleet Solutions
Savannah, GA
08.2020 - 08.2023
- Managed customer accounts by coordinating fleet services and support.
- Developed strong relationships with clients to understand their fleet needs.
- Collaborated with internal teams to ensure timely delivery of fleet services.
- Conducted regular follow-ups with clients to address service inquiries and concerns.
- Monitored fleet performance metrics such as cost per mile, fuel efficiency, and utilization rates.
Service Manager
Snider Fleet Solutions
Charlotte, North Carolina
10.2017 - 08.2020
- Managed daily service operations to ensure customer satisfaction and efficiency.
- Monitored service quality through regular checks and adherence to company standards.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Education
Bachelor of Science - Exercise Science
University of North Carolina At Pembroke
Pembroke, NC05-2017
Skills
- Service operations
- Inventory management
- Resource coordination
- Quality assurance
- Customer relationship management
- Team leadership
- Performance monitoring
- Vendor negotiation
- Schedule management
- Coaching and mentorship
Timeline
Service Manager
Hutchens Petroleum
03.2024 - 09.2025
Operations Manager
Loves Travel Stop
08.2023 - 03.2024
Fleet Account Manager
Snider Fleet Solutions
08.2020 - 08.2023
Service Manager
Snider Fleet Solutions
10.2017 - 08.2020
Bachelor of Science - Exercise Science
University of North Carolina At Pembroke