Dillan Wadsworth
Coudersport,PA
Summary
Skilled and Licensed Insurance Producer adept at working in fast-paced environments. Practiced at maintaining current knowledge of company products and experienced in offering first-rate sales knowledge to drive growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Insurance Producer
William R Karschners & Sons Insurance Agency
Coudersport, PA
01.2020 - Current
- Wrote policies, finalized documents, and filed paperwork.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Utilized various software programs to manage accounts efficiently.
- Developed appropriate quotes based on risk information.
- Managed multiple accounts simultaneously while meeting deadlines consistently.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
Customer Service Representative
Zito Media
Coudersport, PA
09.2018 - 01.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
Install Technician
Dish Network Corp
Coudersport, PA
10.2017 - 09.2018
- Performed onsite installation of new equipment including cabling and wiring.
- Configured systems for optimal performance according to customer requirements.
- Created detailed documentation of system configurations and processes for future reference.
- Troubleshot issues in existing installations to identify root cause and implemented solutions.
- Performed job tasks while complying with company's safety procedures and guidelines.
Customer Care Representative
PNC Bank
Pittsburgh, PA
11.2015 - 10.2017
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Server Assistant Manager
Jerome Bettis Grille 36
Pittsburgh, PA
10.2014 - 11.2016
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Developed training programs to increase employees' knowledge of products, menus and services offered.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Cashier
Burlington Coat Factory Department Store
Pittsburgh, PA
10.2013 - 10.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Balanced daily transactions on a computerized point-of-sale system.
Sales Representative
Marcone Supply
Coudersport, PA
02.2011 - 10.2013
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Coudersport Area High School
Coudersport, PA06-2010
Skills
- Licensed in Pennsylvania
- Client Relations
- Client Account Management
- Coverage Determination
- Deductible Expense Identification
- Claims Handling
- Risk Mitigation
- Asset protection expertise
Certification
- Pennsylvania Property and Casualty Insurance Producer License
Timeline
Insurance Producer
William R Karschners & Sons Insurance Agency
01.2020 - Current
Customer Service Representative
Zito Media
09.2018 - 01.2020
Install Technician
Dish Network Corp
10.2017 - 09.2018
Customer Care Representative
PNC Bank
11.2015 - 10.2017
Server Assistant Manager
Jerome Bettis Grille 36
10.2014 - 11.2016
Cashier
Burlington Coat Factory Department Store
10.2013 - 10.2014
Sales Representative
Marcone Supply
02.2011 - 10.2013
High School Diploma -
Coudersport Area High School
- Pennsylvania Property and Casualty Insurance Producer License
Similar Profiles
Dorine CharambaDorine Charamba
Personal Lines Account Manager at Roger Keith & Sons Insurance Agency, Inc.Personal Lines Account Manager at Roger Keith & Sons Insurance Agency, Inc.
Tanya UlloaTanya Ulloa
Insurance Sales Agent at GEICO-William Griffin Insurance Agency IncInsurance Sales Agent at GEICO-William Griffin Insurance Agency Inc
Rowan BruceRowan Bruce
Area Manager at William Grant & SonsArea Manager at William Grant & Sons