Emily Clayton
Coudersport,PA
Summary
Dynamic Manager with a proven track record at Nutrition on Main, excelling in customer service and team leadership. Enhanced customer satisfaction through effective staff training and a commitment to cleanliness and organization. Skilled in inventory management and POS systems, fostering a positive environment that drives repeat business.
Professional hospitality manager with extensive experience in barista operations and team leadership. Known for driving operational efficiency and delivering high-quality customer service. Effective in fostering team collaboration and adapting to changing needs, with strong skills in training and quality control.
Overview
6
6
years of professional experience
Work History
Barista Manager
Nutrition on Main
08.2024 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Barista Manager
Divine Nutrition
02.2024 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Dietetic Technician/Food Service Worker
Indiana Regional Medical Center
11.2019 - 11.2023
- Enhanced the efficiency of meal planning and preparation by streamlining dietetic technician duties, resulting in better overall service.
- Optimized clinical workflow by managing daily tasks efficiently, including record keeping, data entry, and documentation updates.
- Evaluated patient progress regularly through monitoring vital signs and lab values, making necessary adjustments to their nutrition care plans as needed.
- Completed assessments, consultation documents, and nutrient intake forms to gather patient's medical records.
Education
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Indiana, PA08-2025
Associate of Science - Business Management
Indiana University of Pennsylvania
Indiana, PA08.2025
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- Attention to detail
- Shop opening and closing
- Team building and leadership
Timeline
Barista Manager
Nutrition on Main
08.2024 - Current
Barista Manager
Divine Nutrition
02.2024 - Current
Dietetic Technician/Food Service Worker
Indiana Regional Medical Center
11.2019 - 11.2023
Bachelor of Science - Human Resources Management
Indiana University of Pennsylvania
Associate of Science - Business Management
Indiana University of Pennsylvania
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