Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dillen Som

Stockton

Summary

Dynamic and customer-focused professional with extensive experience at Food4less, excelling in food safety compliance and exceptional customer service. Proven ability to enhance sales through effective product display and education, while maintaining cleanliness standards and fostering strong customer relationships. Skilled in knife handling and inventory stocking, contributing to a seamless shopping experience.

Developed valuable skills in fast-paced meat department environment, including inventory management and quality control. Seeking to transition into new field, leveraging these transferable skills for effective teamwork and client satisfaction. Capable of maintaining high standards and ensuring compliance with safety protocols.

Personable and reliable with positive outlook and strong work ethic. Understanding of meat preparation and safety protocols, coupled with skills in inventory management and customer service. Committed to ensuring high-quality products and exceptional customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Meat Department Clerk

Food4less
10.2024 - Current
  • Demonstrated versatility by cross-training in various roles within the meat and seafood department for maximum efficiency during busy periods.
  • Managed daily shipments of fresh meat and seafood products by prioritizing their proper storage upon delivery effectively.
  • Ensured accurate pricing and labeling of merchandise by keeping track of price changes or promotional offers diligently.
  • Educated customers on proper handling and preparation techniques for various meat and seafood items, leading to increased sales.
  • Conducted regular temperature checks to ensure food safety standards were consistently met in all areas of the department.
  • Adhered to strict sanitation protocols by regularly cleaning workspaces, equipment, utensils, and display cases.
  • Maintained a clean, organized, and visually appealing display case, ensuring the highest quality of products for customers.
  • Supported the smooth operation of the store by assisting in other departments when necessary to meet customer needs effectively.
  • Contributed to an increase in repeat business by establishing rapport with customers through exceptional service skills.
  • Collaborated with team members to ensure efficient workflow and seamless customer service during peak hours.

Deli Clerk

Food4less
01.2024 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.

Cashier

Lu Chicken Bowl
02.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty..
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Education

Highschool Diploma - English

San Joaquin County of Education
2922 Transworld Dr
05.2024

Skills

  • Customer service
  • Workplace safety
  • Safety awareness
  • Cleanliness standards
  • Merchandise stocking
  • Sanitation procedures
  • Stock rotation
  • Food safety compliance
  • Inventory stocking
  • Equipment monitoring
  • Facility cleaning
  • Equipment maintenance
  • Product sales
  • Product display
  • Waste reduction
  • Temperature monitoring
  • Maintaining freshness
  • Merchandising techniques
  • Food handling procedures
  • Food handling policies
  • Case restocking

Certification

Food handler certificate

Timeline

Meat Department Clerk

Food4less
10.2024 - Current

Deli Clerk

Food4less
01.2024 - Current

Cashier

Lu Chicken Bowl
02.2023 - 08.2023

Highschool Diploma - English

San Joaquin County of Education

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Dillen Som