Dilli Mervala

Responsible for the end- to-end delivery of the IAM modernization program targeted towards implementation of the Role based access control (RBAC) for user types in the Salesforce service cloud. Extensively involved in requirement discovery workshops and planning, Agile practices trainings. Liaised business/product and development teams, Strategic project plan and Functional Solutioning. Conducted Sprint ceremonies, Backlog refinement, Capacity planning and execution. Managed Projects’ Risks and Issues. Coached Scrum Team(s), Implementation of best practices and frameworks, solution and quality driven continuous improvements. Presented Weekly/Bi-Weekly Status Reports, Project Metrics and Dashboards using JIRA Cloud and JIRA Align.

Managed the discovery of the HealthCare project requirements covering system configuration, customizations, and integrations. Responsible for Implementing and championing the principles of the Scaled Agile Framework (SAFe), ensuring agile methodologies are followed. Resolved escalated issues in a timely manner by utilizing sound judgment and decision-making capabilities. Led the end-to-end delivery of Salesforce project which has planning, solution design, developing, testing and deployment. Created project plan in Agile delivery model to ensure the project is delivered on time meeting customers' expectations. Continuously collaborated with stakeholders, including business leaders, customers, and development teams, to ensure everyone is aligned with the product vision. Actively engaged in discussing low-level implementation details with the tech team, and high-level business problems with the stakeholders. Directly responsible for organizing and facilitating stakeholder sync-ups to ensure communication regarding program progress and impediments is seamless and transparent. Facilitated Agile/Scrum events. tracked the project progress and teams' performance using JIRA Cloud tool.

Partnered with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Coached Agile tools and processes to individuals and Teams.

Communicated with IT leadership, business leadership, and IT Business Consultants to communicated program strategy, direction, and changes. Tracked key project milestones and recommending adjustments to Program Managers. Established milestones and monitor adherence to plans and schedules, identified delivery risks, and driven mitigation strategies and solutions. Served as a conduit between deployment and engineering to ensure requirements and design considerations are incorporated to improve deployment and sustainability of software and services Skills. Project metrics and dashboards extensively using Azure DevOps.

I was accountable to lead the team to establish relationships with Business/IT stakeholders during the project for requirement elicitation, Facilitated sessions to create Business Requirement Documents (FRD / BRDs), Analyzed enhancements and project implementation requirements, Validated deployed functionality, Resolved issued addressing and Risks, Managed business user creations and production issues, Presented Project Metrics and Reports stakeholders, Enabling commercial, sales and supply chain segments of SBD business to achieve their objectives through effective usage of MAPP application.

I was responsible for leading and supporting Salesforce and Siebel applications. Studied and analyzed existing system architecture, data model, Worked on POCs to implement the legacy system’s functionality Participated in requirement discovery, solution building sessions, technical designs and documentation. Estimated time and effort required for doing development. Configured custom pages, business processes, validation rules, workflows, approval processes, custom objects, and project requirements. Setup security settings and managed users. Unit tested the functionality. Analyzed, mapped, formatted, and migrated the required data into Salesforce application. Prepared test plan, created test scenarios, test cases, executed test cases. Trained business users and handed user manuals and system documentation over to the client. Involved in the deployment of the developed functionality in phases.

Led and coordinated with larger teams located in multiple countries, Monitored application server health check, Managed users and related application issues, Monitored and acted on the daily batch jobs, Analyzed requirements, Involved in technical design documents, Configured and customized applications, Analyzed data and run the migration jobs. Conducted unit tests ensuring the expected quality.