Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Dillion Nelson

Albertville

Summary

Dynamic Site Manager with a proven track record at Raindrop Car Wash, excelling in operations management and team leadership. Achieved compliance with OSHA regulations while enhancing customer relations through exceptional service. Skilled in documentation and reporting, I drive employee motivation and performance to exceed targets and foster a positive work environment.

Overview

3
3
years of professional experience

Work History

Site Manager

Raindrop Car Wash
03.2024 - Current
  • Oversaw all daily office operations and equipment maintenance.
  • Inspected cleanliness of common areas and offices.
  • Oversaw employee attendance record, handled timecards, and ordered new materials for sites.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Resolved issues between employees and customers using company policies.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
  • Interviewed, hired, and trained new workers.
  • Created weekly and monthly reports and presentations for management team.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained team in selling Unlimited Membership's at a high level.

Assistant Manager

Raindrop Carwash
04.2023 - 03.2024
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Associate

Raindrop Car Wash
09.2022 - 09.2023
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Underwent sales training to effectively sign retail customer's up with our Unlimited Monthly Memberships.

Customer Service Associate

Rack Room Shoes
01.2022 - 06.2022

Education

High School Diploma -

Douglas High School
Douglas, Al
05-2022

Skills

  • Customer service
  • OSHA compliance
  • Verbal and written communication
  • Documentation and reporting
  • Team leadership
  • Safety procedures
  • Shift scheduling
  • Operations management
  • Site operations
  • Staff management
  • Customer inquiries
  • Sales

Accomplishments

  • Set sell's records with my team for our site.
  • Supervised team of 10 staff members.

Interests

I love computers I enjoy all things to do with them I am very proficient in using them It is one of my passions


I enjoy the challenge of sales It is something I have been doing over two years now and is definitely a challenge but I love it


I love building and managing a team

Timeline

Site Manager

Raindrop Car Wash
03.2024 - Current

Assistant Manager

Raindrop Carwash
04.2023 - 03.2024

Sales Associate

Raindrop Car Wash
09.2022 - 09.2023

Customer Service Associate

Rack Room Shoes
01.2022 - 06.2022

High School Diploma -

Douglas High School

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Dillion Nelson