Dillon Becker
Oklahoma City,Oklahoma
Summary
Operations and sales leader with a track record of improving processes that support revenue growth and strengthened client relationships. Leads analytical decision-making and responsive customer service in fast-paced environments. Establishes consistent standards and delivers measurable results.
Overview
20
20
years of professional experience
Work History
Director of Operations
Simple Solutions LLC
Oklahoma City, Oklahoma
01.2024 - Current
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared regular reports to summarize and analyze operational results for strategic decision-making.
- Developed operating procedures for Simple Solutions LLC to enhance business functions and establish consistent standards.
- Resolved customer service concerns rapidly, contributing to high levels of customer satisfaction.
Account Executive
Aramark
Oklahoma City, Oklahoma
02.2022 - 01.2024
- Developed client-centric pricing strategies based on unique needs to enhance competitive positioning
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Prepared client-specific proposals, contracts, and account reviews to facilitate informed meetings
- Tracked sales pipeline and renewal activity in CRM systems to ensure timely follow-ups
Sales Representative
Edmond Hyundai
Oklahoma City, Oklahoma
04.2019 - 12.2022
- Generated new sales leads through cold calling and networking activities.
- Built relationships with customers to establish long-term business growth
- Answered inquiries from prospective customers regarding features of products and services offered.
- Engaged with customers to understand their vehicle preferences at Hyundai showroom and assessed vehicle needs.
Office Manager
Southwest Ink
Farmington, New Mexico
03.2013 - 04.2019
- Greet and assist customers via walk-ins and phone inquiries; ensure they are directed to appropriate
staff for information - Ensured financial accuracy by maintaining balance sheets and managing daily transaction records along with bookkeeping responsibilities.
- Ensure all policies, laws and State/Federal Regulations are adhered to by the staff; ensure
safe work environment - Greet and assist customers via walk-ins and phone inquiries; ensure they are directed to appropriate staff for information
Sales Manager
Infinity Wireless
Albuquerque, New Mexico
10.2008 - 12.2012
- Direct supervision of five retail store employees including interviews, training, scheduling,
performance reviews - Direct supervision of five retail store employees including interviews, training, scheduling,performance reviews
- Held team members accountable for production and quality standards
- Ensured all team members were held accountable for production and quality
- Compute weekly sales reports for management
- Tracked inventory movements daily to maintain optimal stock levels
Sr. Customer Service Representative
Home Fabrics and Rugs
San Diego, California
01.2007 - 08.2008
- Engaged with customers by phone and email to address inquiries, resolve issues, and ensure high quality service and satisfaction.
- Trained new staff on sales techniques, customer service skills, and merchandising principles to enhance team effectiveness.
- Developed customer and community relationships to foster loyalty and support long-term business growth.
- Managed store operations during opening and closing hours.
Education
High School Diploma -
James Madison High School
San Diego, CA06-2008
Skills
- Operational strategy
- Problem-solving
- Data analysis
- Team leadership
- Strategic thinking
- Clear communication
Timeline
Director of Operations
Simple Solutions LLC
01.2024 - Current
Account Executive
Aramark
02.2022 - 01.2024
Sales Representative
Edmond Hyundai
04.2019 - 12.2022
Office Manager
Southwest Ink
03.2013 - 04.2019
Sales Manager
Infinity Wireless
10.2008 - 12.2012
Sr. Customer Service Representative
Home Fabrics and Rugs
01.2007 - 08.2008
High School Diploma -
James Madison High School