Dillon Berry
Gainesville,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Pallet Liquidations
Flowery Branch, GA
09.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
Member Specialist
Sam's Club
Oakwood, GA
08.2022 - 01.2023
- Provided customer service to members, answered questions, and resolved issues in a timely manner.
- Assisted with training new staff members on procedures related to member services.
- Offered exceptional customer service to differentiate and promote the company brand.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
Warehouse Associate
Dalton Carpet One Floor & Home
Lawrenceville, GA
05.2020 - 08.2021
- Received and processed incoming shipments, verifying the accuracy of items against purchase orders.
- Communicated effectively with team members on matters related to work assignments.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Translated work orders and diagrams to installers in Spanish.
- Resolved discrepancies between physical count results and system-generated reports.
Education
Business Administration And Management
University of North Georgia
Dahlonega, GA08.2023
Skills
- Bilingual, Fluent in English, and intermediate in Spanish
- Leadership Skills
- Teamwork Orientated
- Quick Learner
- Multitasker
- Time Management
- Customer Service
- Issue Resolution
- Problem Solving
- Active Listener
- Windows (eg Microsoft Word, PowerPoint, and Excel)
- RFMS Software (Business Management solution for flooring)
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Member Specialist
Sam's Club
08.2022 - 01.2023
Assistant Store Manager
Pallet Liquidations
09.2021 - Current
Warehouse Associate
Dalton Carpet One Floor & Home
05.2020 - 08.2021
Business Administration And Management
University of North Georgia
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