Summary
Overview
Work History
Education
Skills
Timeline
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Dillon Campbell

Harrodsburg,KY

Summary

Dynamic Junior System Administrator at Isaiah House with expertise in system troubleshooting and Active Directory management. Proven ability to enhance operational efficiency through effective team collaboration and problem-solving skills. Committed to implementing robust security measures and delivering exceptional customer service, ensuring compliance and user satisfaction.

Overview

18
18
years of professional experience

Work History

Junior System Administrator

Isaiah House
Willisburg, KY
04.2022 - 08.2025
  • Assisted users with technical support and troubleshooting of system issues.
  • Monitored system performance and resolved incidents in a timely manner.
  • Implemented security measures to protect data and maintain compliance.
  • Collaborated with team members to streamline daily operational tasks.
  • Documented system configurations and processes for future reference.
  • Investigated root causes of application errors or system malfunctions.
  • Managed Active Directory accounts including creating user profiles and resetting passwords.

Service Dispatcher

Bates Security
Lexington, KY
11.2021 - 03.2022
  • Coordinated service requests and assigned technicians to ensure timely responses.
  • Managed scheduling of appointments to optimize technician availability and workload.
  • Communicated directly with customers to address inquiries and provide status updates.
  • Utilized dispatch software to track job progress and manage technician locations.
  • Received incoming calls from customers, assessed their needs and dispatched service technicians accordingly.

Customer Service/Kennel Technician/Dispatcher

Jessamine County Animal Care and Control
Nicholasville, KY
02.2017 - 10.2021
  • Performed daily cleaning and care for animals in custody of JCACC.
  • Communicated with customers through phone, email, and social media.
  • Maintained accurate documentation of animals and customers using ShelterBuddy web interface.
  • Provided customer service for stray animal intake, owned animal surrender, and adoption processes.
  • Scheduled appointments for spay/neuter clinics to promote responsible pet ownership.

Service Project Coordinator

LockNet
Nicholasville, KY
02.2012 - 11.2016
  • Collaborated with customers and technicians to resolve service and installation projects efficiently.
  • Sourced and quoted lock and door hardware for customer requirements.
  • Provided technical documentation and support to field technicians for enhanced service delivery.
  • Utilized email, phone, and third-party websites to update customers on project status.
  • Tested new software versions and updates, offering constructive feedback to IT department.

Shop Hand

Lewis Metal Works
Harrodsburg, KY
06.2007 - 06.2012
  • Programmed and operated sheet metal plasma cutting table for precision tasks.
  • Utilized heavy metal fabrication equipment, including plasma cutters, shears, and brakes.
  • Operated various lifts, such as forklifts, scissor lifts, and boom lifts, ensuring safety compliance.

Education

B.S. - Business Administration, Focus on Marketing

University of Louisville
Louisville, KY
08.2011

Skills

  • Microsoft Office Suite
  • Verbal and written communication
  • Team collaboration
  • Independent work
  • Operating systems: Windows, Mac
  • Customer service
  • Problem solving
  • Active Directory management
  • System troubleshooting

Timeline

Junior System Administrator

Isaiah House
04.2022 - 08.2025

Service Dispatcher

Bates Security
11.2021 - 03.2022

Customer Service/Kennel Technician/Dispatcher

Jessamine County Animal Care and Control
02.2017 - 10.2021

Service Project Coordinator

LockNet
02.2012 - 11.2016

Shop Hand

Lewis Metal Works
06.2007 - 06.2012

B.S. - Business Administration, Focus on Marketing

University of Louisville

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