Dillon Chustz

• Fitness Trainer for professional tennis player Sachia Vickery (career high of world no. 73)
• Demonstrated safe and proper exercise techniques to clients.
• Created personal training experiences and nutrition recommendations for clients.

-Managed all aspects of the Membership Department:

• Ensured team efficiency
• Implemented and maintained protocol
• Maintained communication between different departments
• Acted as formal reference point for all departmental knowledge
• Hired, trained, and supervised team of four employees
• Acted as Diversity and Inclusion liaison

-Monthly columnist for industry-wide magazine

-Created and optimized standards of performance.

-Facilitated and maintained relationships with equivalency partners (International and Domestic).

-Represented department when meeting with the Board of Directors and Executive Committee.

-Collaborated with Certification Department, Education Department, and Communications Department to ensure efficient and cohesive performance as well as development of certification requirements.

-Hosted instructional webinars for business and membership procedures.

-Strategized approaches to meet objectives and capitalize on emerging opportunities.

-Operated as Insurance Coordinator

• Implemented new procedures for processing insurance orders.
• Provided knowledge of policies and procedures to members.
• Corresponded with insurance company representatives in regards to member inquiries.

-Managed certification components.

• Facilitated certification exams
• Registered participants
• Corresponded with testers to ensure organized and efficient testing

-Acted as trainer for multiple Representative positions

-Corresponded with members in regards to membership inquiries, dues payments, membership reinstatements, and educational opportunities.

-Maintained departmental filing system containing applications, certificates, and report cards.