Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Dillon DeSpain

Office And Sales Manager
Marble Falls

Summary

Proven track record in enhancing operational efficiency and exceeding sales targets at Bliss Lighting, showcasing exceptional organizational skills and customer service. Leveraged business operations acumen and staff management capabilities to foster client relationships and streamline processes, achieving significant improvements in retention and competitive positioning.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

AC Technician

Anytime Air And Electric
11.2020 - 02.2022
  • Increased client retention by providing exceptional customer service and follow-up support after service calls.
  • Simplified complex technical information for clients, ensuring they understood the benefits and limitations of different AC system options.
  • Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
  • Promoted a safe working environment through adherence to OSHA guidelines and company safety policies during all on-site projects.

Outdoor Adventure Specialist

Hidden Falls Adventure Park
10.2019 - 10.2021
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Delivered effective safety debriefings to guests to promote safe environment.
  • Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.

Office and Sales Manager

Bliss Lighting
03.2022 - Current
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Warehouse Operations Manager

Broadway Showroom
05.2018 - 11.2020
  • Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.

Construction Worker

DeSpain Construction
05.2008 - 10.2019
  • Loaded and unloaded building materials used for construction.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Education

Bachelor of Science - Kinesiology

The University of Texas At San Antonio
San Antonio, TX
08.2014 - 05.2018

Skills

  • Business operations

  • Staff Management

  • Customer Service

  • Data Entry

  • Organizational Skills

  • Adept with GPS navigation

Software

Microsoft Office

Winward System 5

Certification

Basic Life Saving Certification

Timeline

Office and Sales Manager

Bliss Lighting
03.2022 - Current

AC Technician

Anytime Air And Electric
11.2020 - 02.2022

Outdoor Adventure Specialist

Hidden Falls Adventure Park
10.2019 - 10.2021

Warehouse Operations Manager

Broadway Showroom
05.2018 - 11.2020

Bachelor of Science - Kinesiology

The University of Texas At San Antonio
08.2014 - 05.2018

Construction Worker

DeSpain Construction
05.2008 - 10.2019

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Dillon DeSpainOffice And Sales Manager