Dillon Evans
Nicholasville,KY
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and strong navigation skills. Demonstrated ability to enhance customer satisfaction and resolve conflicts efficiently, showcasing quick decision-making and reliability. Adept at improving delivery efficiency and team performance, committed to safety and professional excellence.
Overview
10
10
years of professional experience
Work History
Dasher
Door Dash
01.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Mail Carrier
USPS
11.2020 - 03.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Senture
08.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laborer
Job Shop
09.2016 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Manager
Mcdonalds, PDI FOODS
10.2014 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Middlesboro High School
Middlesboro, KY05.2009
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
- Professional Appearance
- Strong Navigation Skills
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Customer Communication
Timeline
Dasher
Door Dash
01.2021 - Current
Mail Carrier
USPS
11.2020 - 03.2021
Customer Service Representative
Senture
08.2020 - 10.2020
Laborer
Job Shop
09.2016 - 06.2020
Manager
Mcdonalds, PDI FOODS
10.2014 - 08.2016
High School Diploma -
Middlesboro High School
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