Dillon Evans
Nicholasville,KY
Summary
Dynamic professional with a proven track record at USPS, excelling in customer service and strong navigation skills. Demonstrated ability to enhance customer satisfaction and resolve conflicts efficiently, showcasing quick decision-making and reliability. Adept at improving delivery efficiency and team performance, committed to safety and professional excellence.
Overview
10
10
years of professional experience
Work History
Dasher
Door Dash
Nicholasville, KY
01.2021 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Mail Carrier
USPS
London, KY
11.2020 - 03.2021
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Representative
Senture
London, KY
08.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Laborer
Job Shop
London, KY
09.2016 - 06.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Manager
Mcdonalds, PDI FOODS
Middlesboro, KY
10.2014 - 08.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Middlesboro High School
Middlesboro, KY05.2009
Skills
- Quick Decision Making
- Patience and Tolerance
- Reliability and punctuality
- Safety awareness
- Professional Appearance
- Strong Navigation Skills
- Customer Service
- Quick Learner
- Hardworking and Responsible
- Time Management
- Customer Communication
Timeline
Dasher
Door Dash
01.2021 - Current
Mail Carrier
USPS
11.2020 - 03.2021
Customer Service Representative
Senture
08.2020 - 10.2020
Laborer
Job Shop
09.2016 - 06.2020
Manager
Mcdonalds, PDI FOODS
10.2014 - 08.2016
High School Diploma -
Middlesboro High School