Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dillon Gayot

Brooklyn,NY

Summary

Dynamic professional with a proven track record in customer service and complex problem-solving, honed across roles from Bartender at Jloft to Entertainment Specialist at Chris Mason Party Rental. Excelled in enhancing customer satisfaction and driving revenue growth through effective communication and an engaging personality. Skilled in multitasking and maintaining professional appearance, consistently delivering exceptional service outcomes.

Overview

4
4
years of professional experience

Work History

Bartender

Jloft
01.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Sales Associate

Footlocker.com Inc.
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Member Service Representative

Planet Fitness Gym
06.2024 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Security Officer

Facedown Security
06.2023 - 08.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Camp Counselor

Summer Youth Employment Program
06.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

Entertainment Specialist

Chris Mason Party Rental
05.2021 - 08.2023
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Developed partnerships with external vendors and suppliers to obtain quality products and services.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Established relationships with local businesses to secure sponsorships for events, increasing revenue streams while providing mutually beneficial promotion opportunities.
  • Utilized social media platforms effectively to build hype for upcoming events, generating buzz within target demographics.

Education

No Degree - Early Childhood Education

University At Albany
Albany, NY
05-2027

High School Diploma -

Bishop Loughlin Memorial Highschool
Brooklyn, NY
05-2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Engaging personality
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Handling difficult customers
  • Professional appearance
  • Courteous

Languages

Spanish
Limited Working
Haitian Creole
Limited Working

Timeline

Member Service Representative

Planet Fitness Gym
06.2024 - 08.2024

Security Officer

Facedown Security
06.2023 - 08.2024

Camp Counselor

Summer Youth Employment Program
06.2023 - 08.2023

Bartender

Jloft
01.2023 - Current

Sales Associate

Footlocker.com Inc.
06.2022 - Current

Entertainment Specialist

Chris Mason Party Rental
05.2021 - 08.2023

No Degree - Early Childhood Education

University At Albany

High School Diploma -

Bishop Loughlin Memorial Highschool

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