Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dillon Gutenberg

Prairie Village,KS

Summary

Dynamic Senior Technical Solution Analyst at Oracle, adept at resolving complex technical issues and enhancing system performance. Leveraged strong communication skills to strengthen client relationships and maintain high customer satisfaction. Proactively analyzed support ticket trends, preventing future issues and ensuring seamless end-user support.

Solution-focused analyst prepared to deliver impactful results through robust data analysis, strategic problem-solving, and effective process improvements. Strong emphasis on team collaboration and adaptability ensures reliable contributions in dynamic environments. Proficient in leveraging technical skills such as SQL, data visualization, and business intelligence tools to drive success. Known for analytical thinking, proactive mindset, and commitment to achieving organizational goals.

Overview

6
6
years of professional experience

Work History

Senior Technical Solution Analyst

Oracle
06.2019 - Current
  • Maintained high levels of customer satisfaction through effective communication skills and very close attention to detail working closely with doctors, physicians, and on-site IT members daily.
  • Resolved complex technical issues for clients, enhancing overall system performance
  • Analyzed support ticket trends to predict and prevent future issues.
  • Strengthened client relationships through effective communication and prompt resolution of concerns.

Education

Informatics And Computer Science

Indiana University, Bloomington
Bloomington, IN
05-2019

Skills

  • SQL
  • Software development
  • End user support
  • Application support
  • Technical documentation
  • Diagnostic tools
  • Time management
  • Task prioritization
  • Troubleshooting

Timeline

Senior Technical Solution Analyst

Oracle
06.2019 - Current

Informatics And Computer Science

Indiana University, Bloomington
Dillon Gutenberg