Microsoft Office Suite
Stephen Thomas
Saint Peters,MO
Summary
Results oriented product implementation and data professional with 20 years of experience enhancing operations for organizations through creative business and technology solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator with strategic forward focus, recommending alternative approaches to meet client needs faster while reducing expenses.
Overview
23
23
years of professional experience
Work History
Senior Technical Solution Analyst
Cigna
St Louis, MO
06.2019 - 11.2023
- Improved business efficiency by identifying and addressing gaps in current processes and systems.
- Partner with key stakeholders to define project requirements accurately aligning them with organizational leadership strategy.
- Managed multiple high profile strategic projects simultaneously while maintaining strict deadlines and exceptional quality standards.
- Designed custom reports based on user requests that provided real-time data visualization enabling faster decision making.
- Deployed predictive analytics models to forecast future trends and provided actionable insights for operational roadmap.
- Developed strategic solutions for complex business problems, resulting in reduction in development costs as well as greater efficiency in delivery phase.
- Managed data modeling for financial reporting to support project pipeline and resource allocation alignment.
Sr. Business Liaison
Express Scripts
St Louis, MO
10.2014 - 05.2019
- Managed entire project portfolio for largest Healthcare client (Anthem) and partnered with key stakeholders at leadership level to implement a new cross functional forum to ensure organizational alignment and delivery success between business and technology partners.
- Served as liaison to develop and socialize requirements across business, operations and technology to ensure alignment of expectations.
- Decreased project lifecycle time by 17% through efficiencies realized as part of cross functional partnership and eliminating multiple roadblocks and process delays that existed prior.
- Created and tracked measurable data points and KPI's to quantify actual success post development.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Resolved conflicts between team members through mediation and negotiation techniques, fostering a positive work environment.
- Designed innovative solutions to complex problems, driving overall business success through creative thinking.
Training and Development Manager
Express Scripts Inc
St Louis, MO
01.2012 - 01.2015
- Served as owner and subject matter expert for all client facing website applications.
- Created and presented in-depth web application demos for finalist meetings alongside Sr. Leadership. Presented over 100 demos annually. Earned 60% win rate at finalist meetings in which demos were presented. Revenue impact $100M+.
- Created suite of e-learning modules for both internal and external applications including the publishing and voice over recordings.
- Over 32,000 client and internal eLearning
courses taken in 2010 which resulted in expansion to an entire team to create and maintain further e-learning modules and published on LMS site for ongoing organizational use. - Wrote and updated numerous online and hard copy training manuals used within company and our prospective and existing clients.
Technical Program Manager
Express Scripts Inc
St Louis, MO
01.2008 - 01.2012
- Collaborated closely with key departments to align technical initiatives with overall business objectives.
- Drove successful product launches by coordinating with stakeholders, managing schedules, and mitigating risks.
- Delivered high-impact presentations to stakeholders demonstrating program value, progress updates, and strategic recommendations.
- Increased team efficiency with effective resource allocation, task prioritization, and workload balancing strategies.
- Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
- Streamlined project delivery by implementing agile methodologies and optimizing team collaboration.
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
Manager - EBusiness Website Applications
Express Scripts Inc
St Louis, MO
01.2004 - 01.2008
- Managed Web programs that increased Web site availability by 7% to 99.2% in 2005.
- Boosted user satisfaction 18% by prioritizing usability, accessibility, and responsive design in application development projects.
- Consistently met or exceeded project milestones by maintaining clear communication channels, setting realistic expectations, and providing consistent updates on progress.
- Delivered robust applications on time and within budget with efficient project management techniques and resource allocation.
Technical Lead - Web Support
Medicine Shoppe International
St Louis, MO
01.2001 - 04.2004
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process for Pharmacy Benefit Management operations.
- Database Development and maintenance for Internal and External (client) users.
- Managed all client and internal security access profiles.
- Application trainer for all external clients.
- Electronic file management and reconciliation process owner.
Skills
- Business process improvement
- Requirements Analysis
- Product Management
- Process Mapping
- Business Case Development
- MS Project
- Customer Relationship Management (CRM)
- Technical Requirement Design
- Requirements Gathering
- SharePoint
- Data and Analytics
- Strategic Planning
- Tableau
- Forecasting and planning
- Trend Data Analysis
- Predictive modeling
- Data science research methods
- Executive-Level Presentations
- Business intelligence tools
- User Acceptance Testing
- Salesforce Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceHealthcare benefits401k matchPaid time offWork from home optionCompany CultureSoftware
Tableau
Jira/Align
Sharepoint
Confluence
Interests
Music
Art
Outdoors
Timeline
Senior Technical Solution Analyst
Cigna
06.2019 - 11.2023
Sr. Business Liaison
Express Scripts
10.2014 - 05.2019
Training and Development Manager
Express Scripts Inc
01.2012 - 01.2015
Technical Program Manager
Express Scripts Inc
01.2008 - 01.2012
Manager - EBusiness Website Applications
Express Scripts Inc
01.2004 - 01.2008
Technical Lead - Web Support
Medicine Shoppe International
01.2001 - 04.2004