Dillon Hendrix
Morrisville, NC,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Corbetts Burger and Soda Bar. Proven ability to enhance customer satisfaction and boost employee morale while maintaining high food safety standards. Skilled in strategic planning and effective decision-making, ensuring efficient operations and a positive work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Sheetz
Morrisville Nc
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed customer concerns efficiently to boost satisfaction.
- Enhanced productivity by establishing clear staff expectations.
- Maintained high food safety standards to ensure the safety of all visitors .
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Assistant Manager
Corbetts Burger and Soda Bar
Morehead City, NC
06.2024 - 11.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained swiftness and efficiency in all parts of the kitchen
- Coordinated with team to make sure orders were getting out on time and that they were correct
Supervisor
Sheetz
Morrisville, NC
04.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Addressed customer concerns efficiently to boost satisfaction.
- Enhanced productivity by establishing clear staff expectations.
- Maintained high food safety standards to ensure the safety of all visitors .
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Counseler
YMCA
Cary, NC
09.2020 - 06.2021
- Organize and facilitate worker training programs for new employees’ encouraging staff to use best practice customer service techniques.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
- Support 50-100 children's emotional and social development, encouraging understanding of others and positive self-concepts daily.
Cashier
Bojangles
Cary, NC
03.2020 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Notify kitchen personnel of any shortages or special requests
Education
GED -
Online Course
02.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff supervision
Timeline
Supervisor
Sheetz
11.2024 - Current
Assistant Manager
Corbetts Burger and Soda Bar
06.2024 - 11.2024
Supervisor
Sheetz
04.2022 - 05.2024
Counseler
YMCA
09.2020 - 06.2021
Cashier
Bojangles
03.2020 - 08.2020
GED -
Online Course