Dillon Kiley
Albuquerque
Summary
I have worked in the customer service field for over 20 years and I'm looking to make a change into the skilled labor force. I went back to school in 2024 determined to get away from the restaurant industry. I have maintained straight A's while still working a full time schedule and helping raise my two children. I'm ready to make the switch from school to work; and I'm willing to work as hard as it takes to gain more knowledge and experience in order to continue to advance in my new career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Orchid Thai Cuisine
Albuquerque, NM
10.2013 - Current
- Supervised daily restaurant operations to ensure high standards of service and food quality.
- Trained and mentored staff on menu knowledge and customer service techniques.
- Developed and implemented operational processes to enhance efficiency and reduce waste.
- Managed inventory levels, ordering supplies to maintain optimal stock for kitchen operations.
Education
Associate of Science - HVAC/R
Central New Mexico Community College
Albuquerque, NM08-2026
Skills
- Customer service
- Staff training and development
- Staff management
- Conflict resolution
- Fast learner
- Eager to learn as much as possible
Certification
Residential HVAC
Commercial HVAC
Timeline
Manager
Orchid Thai Cuisine
10.2013 - Current
Associate of Science - HVAC/R
Central New Mexico Community College
2nd place in state SkillsUSA contest
Competed in SkillsUSA contest and got second place even though I had only taken the first term and was competing against people that had already completed their second term.