Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dillon Leighton

Carlton,OR

Summary

Experienced Systems Administrator with 12 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Field Technician

Miller Technologies
10.2023 - 04.2025
  • Assisted in development of system security protocols. Used SCuBA from CISA to better align Microsoft 365 tenants with recommended baselines.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems. Utilized WebRoot, Huntress, and MalwareBytes.
  • Created user accounts and assigned permissions in Microsoft 365 and Active Directory.
  • Diagnosed and troubleshot hardware, software and network issues. Leveraged RMM solutions, ConnectWise and Syncro, alongside NMS software, LibreNMS.

IT Support Engineer

TeamLogic IT
08.2022 - 10.2023
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests. Started with Kaseya, then later moved to Ninja.
  • Managed 3rd party software and hardware solutions. RingCentral, Adobe, Microsoft, CrashPlan, Sophos, BlueBeam, QuickBooks, Sage.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Integration Engineer

Insight Global
05.2020 - 05.2021
  • Resolved issues related to operational components for LAN, WAN and voice systems.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Wrote and maintained custom scripts to increase system efficiency and performance time.
  • Implemented Fiber Channel switching across multiple environments on HPE Brocade switches.
  • Installed and setup chosen enterprise backup solution of NetBackup
  • Utilized JIRA for project planning and coordination across multiple on going projects around multiple environments at different physical locations.

Client Systems Supervisor

USAF
09.2011 - 12.2020
  • Orchestrated integration and communication of software upgrades.
  • Used HBSS to secure systems against STIG guidelines.
  • Contributed to development, administration and testing of disaster recovery plans.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Mentored employees and offered constructive feedback for performance improvement.
  • Attended meetings to deliver status reports to key stakeholders.
  • Conducted routine and emergency maintenance of assigned data center equipment.
  • Spearheaded inventory control measures to replenish and maintain IT equipment.
  • Liaised with other departments to minimize network interruptions and possible downtimes.

Education

No Degree - Information Systems Technology

Colorado Technical University
Colorado Springs, CO

No Degree - System Engineering

Cyber Operations Fundamentals Course
Malmstrom AFB
02-2019

No Degree - Leadership

Airman Leadership School
Malmstrom AFB
06-2017

Skills

  • Wireless networking
  • Printer maintenance
  • Network security
  • Help desk support
  • Active directory
  • Disaster recovery
  • Hardware diagnostics
  • Ticketing systems
  • VoIP systems
  • Network troubleshooting
  • System administration
  • Virtualization technologies

Certification

CompTIA - A+ certified from 2012 - present

CompTIA - Sec+ certified from 2016 - present

Timeline

IT Field Technician

Miller Technologies
10.2023 - 04.2025

IT Support Engineer

TeamLogic IT
08.2022 - 10.2023

Integration Engineer

Insight Global
05.2020 - 05.2021

Client Systems Supervisor

USAF
09.2011 - 12.2020

No Degree - Information Systems Technology

Colorado Technical University

No Degree - System Engineering

Cyber Operations Fundamentals Course

No Degree - Leadership

Airman Leadership School

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Dillon Leighton