Dillon Montgomery

As a Fleet Management Service Advisor at Larry H. Miller Dodge, my role is important for ensuring that our fleet customers experience is effortless and efficient for their vehicles. I serve as the primary point of contact for fleet clients, coordinating between them, service department, and parts department to address their maintenance and repair needs along with quoting and finding part.
Each day begins with reviewing the service schedule, prioritizing fleet vehicles. My responsibilities involve a combination of technical and administrative tasks aimed at keeping our clients fleets operating smoothly.
When a fleet vehicle arrives, I perform a thorough intake process, documenting its condition and the specific concerns reported by the driver. Using my mechanical knowledge, I assess these concerns and speak with my team of certified technicians to develop an appropriate approach. This involves discussing potential issues, such as engine performance, recall repairs and maintenance concerns.
A significant part of my job is to communicate effectively with technicians. I relay their findings to the fleet managers and explain necessary repairs in a clear manner, ensuring they understand the nature of the issues and the associated costs. For example, if a fleet vehicle’s engine rocker arms have damages bearings causing noise, while slowly damaging the camshaft. I will detail the implications of this on vehicle performance and potential damage, and recommend appropriate corrective actions and instead of becoming a full engine overtime its only rockers and camshafts.
I also manage the scheduling of repairs and preventive maintenance to minimize downtime for fleet operations. This involves balancing the immediate needs of high priority vehicles with routine maintenance schedules. I used programs to track history and predict upcoming maintenance requirements, ensuring that no vehicle falls behind on its service intervals.
Another key aspect of my role is handling parts ordering and inventory management. I coordinate with parts department to ensure that required parts are available or ordered in a timely manner. In addition to mechanical task with my technician, I handle customer relations, addressing any concerns or inquiries fleet managers may have. This includes providing detailed estimates, explaining service options, and offering solutions to enhance vehicle performance and longevity. I ensure that all service work is performed to high standards, maintaining clear and accurate records of all interactions and service history. My job as a Fleet Management Service Advisor is a blend of technical expertise and customer service.

Working at Larry H Miller Dodge I was tasked with working on every Dodge and ram product there is. My expertise was in diesel work but not limited, I worked on many different ram and dodge models, performing precision diagnostics and repairs. As a technician my role involved reassembling engines with a focus on torque specifications and proper component alignment. I would conduct post repair diagnosis to ensure every part was installed correctly and the engine works efficiently and meets performance standards before returning it to the customer. In addition to working on vehicles i worked closely with service advisors to ensure that i communicate diagnostics and repairs of the vehicle properly. Providing options for customer to have the best outcome of there vehicles and customer safety.

At Autonation Dodge my job was to be a certified diesel technician. My role as a diesel technician I had to perform precise diagnosis procedures and perform repairs based on what ive found. My main task was to find mechanical failures of the cummins and v6 3.0l diesel engines. Upon searching for failures i would tearing down engines to bare block for engineers to help find issues, along with performing manufacture safety recalls. As a diesel technician i had to learn many programs like CDK, Multipoint and many others to demonstrate and document failures threw well thought out stories, videos and pictures. I would work closely with service advisors to help customer chose the best option for fixing there vehicles. along with quote the proper parts. Overall my job at autonation dodge required lots of communication and technical expertise to help the customer get whats best and repair the vehicle to its best shape.

Working at Firestone, I was tasked with performing full vehicle inspections focusing primally on the safety of the vehicle. I would follow Osha standards while performing maintenance repairs on vehicle. Working very proficiently in tires brakes and alignments, firestone has taught me to become efficient in vehicle repairs but also focused on making a customer happy with working within there needs. As one of the busiest firestones in the northern california it came with its challenges but i was able to put up some of the best flagged numbers in california.

Working as a used car technician apprentice at Fiesta ford was new and challenging . Every day was different, from working on Range Rovers to Toyota's. Having many different makes and models coming in for inspection and service. For minor repairs to complete engine replacements. As an apprentice, I skip the desk and entered a hands on learning environment where i got to work closely with my mentor who taught me bumper to bumper maintenance. This job requires knowledge of automotive and diagnostic skills, as you frequently encounter vehicle coming from owners who did there best to keep the cars in pristine shape and other who just needed a car to go from A to B and didn't care about anything. Whether im performing routine maintenance or diagnosing an issue. As a used car technician I followed Osha standards keeping a safe and clean environment. Working with the sales department to determine wether a car was worthy of keeping and investing into or letting go.