Dillon Reese
Bridgeville,PA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Night Auditor
Homewood Suites by Hilton Pittsburgh Southpoint
Canonsburg, Pennsylvania
05.2024 - Current
- Assisted guests with check-in and check-out processes efficiently.
- Provided exceptional customer service to ensure guest satisfaction.
- Prepared daily revenue reports for management review.
- Handled emergency situations calmly and effectively during night shifts.
Client Service Specialist
Providence Health Benefits
Warrendale, Pennsylvania
06.2022 - 04.2024
- Assisted clients with benefit inquiries and claims processing.
- Resolved client issues through effective problem-solving techniques.
- Educated clients on health plan options and coverage details.
- Provided training support for new staff on client service protocols.
- Organized resources such as webinars or online events aimed at educating customers on how best to utilize services offered by the company.
- Created detailed documentation of all interactions with customers ensuring accurate record keeping.
- Contacted customers about potential service upgrades, new services and account changes.
Mortgage Loan Officer
Reliance First Capital
Pittsburgh, Pennsylvania
04.2021 - 05.2022
- Advised clients on mortgage products, terms, and application procedures.
- Managed client relationships through regular communication and follow-up activities.
- Evaluated client financial information to determine loan eligibility and options.
- Educated clients on market trends affecting mortgage rates and financing options.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Collaborated with underwriters to expedite loan processing and approvals.
Education
Nursing
Washington Health System School of Nursing
Washington, PA12-2025
Some College (No Degree) - Economics
Kent State University
Kent, OHSkills
- Team collaboration
- Effective communication
- Customer service
- Problem resolution
- Compliance management
- Analytical thinking
Timeline
Night Auditor
Homewood Suites by Hilton Pittsburgh Southpoint
05.2024 - Current
Client Service Specialist
Providence Health Benefits
06.2022 - 04.2024
Mortgage Loan Officer
Reliance First Capital
04.2021 - 05.2022
Nursing
Washington Health System School of Nursing
Some College (No Degree) - Economics
Kent State University
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