Summary
Work History
Education
Skills
References
Languages
References
Timeline
Generic

Abner Torres

Saint John,IN

Summary

Dynamic professional with a proven track record at Hampton Inn, excelling in night audit procedures and customer complaint resolution. Adept at technical support and inventory management, I leverage strong problem-solving abilities and effective communication skills to enhance operational efficiency and foster team collaboration. Committed to continuous improvement and employee training.

Work History

Night Auditor

HAMPTON INN
Merrillville, IN
  • Perform night audit to close daily accounts
  • Checking in and checking out guests
  • Service guest requests
  • Resolve customer complaints
  • Perform hourly sanitation inspection
  • Perform light cleaning
  • Prepare breakfast area

Special Education Tech Intern /IT Desktop Technician

SCHOOL CITY OF EAST CHICAGO
East Chicago, IN
  • Certified Dell desktop/laptop technician
  • FileWave MDM administrator for district iPads
  • Repair desktop computers/laptops by replacing hardware and installing software and drivers
  • Reimaging Dell desktops, laptops, and MacBooks
  • Troubleshooting/repairing Promethean boards, Smartboards, and Activtables
  • Managing MacBook and IPad carts
  • Setting up computer clusters in classes
  • Maintaining computer labs
  • Instructing other technicians on repairing procedures
  • Ordering equipment for the Special Education Department
  • Asset tagging equipment for Special Education Department

QC Inspector/BSST 3 Technician

COMCAST CABLE
Gary, Schererville, Homewood, IL
  • Installation of video, internet, and telephony/phone service
  • Setting up home/business networks on PC, MAC, and laptops
  • Wiring homes/businesses for phone service
  • Installing NIC cards
  • Repairing damage to computer hardware during installations
  • Repairing software problems on computers before and after installations
  • Review and photograph installations for three product services
  • Report customer comments about technicians and installations
  • Resolve customer complaints

Warehouse Manager/Asst. Plumbing Manager/Asst. Millwork Manager

MENARDS
Gary, Schererville, Homewood, IL
  • Design computer generated kitchens
  • Record incoming merchandise, inventory, and return damaged merchandise using computer system

Assistant Manager

BURGER KING
Griffith, IN
  • Train employees on proper food preparation and counter service procedures
  • Recording and tracking inventory and waste
  • Reconciling cash drawers

Education

Bachelor of Arts - Psychology

Indiana University NW
Gary, IN

Skills

  • Night audit procedures
  • Customer complaint resolution
  • Inventory management
  • Equipment maintenance
  • Technical support
  • Attention to detail
  • Problem solving
  • Teamwork and collaboration
  • Time management
  • Audit reporting
  • Problem-solving abilities
  • Computer skills
  • Front desk operations
  • Property management
  • Continuous improvement
  • Coaching and mentoring
  • Data entry
  • Training and mentoring
  • Team collaboration
  • Effective communication
  • Data entry accuracy
  • Employee training

References

References are available on request.

Languages

Spanish
Professional

References

References available upon request.

Timeline

Night Auditor

HAMPTON INN

Special Education Tech Intern /IT Desktop Technician

SCHOOL CITY OF EAST CHICAGO

QC Inspector/BSST 3 Technician

COMCAST CABLE

Warehouse Manager/Asst. Plumbing Manager/Asst. Millwork Manager

MENARDS

Assistant Manager

BURGER KING

Bachelor of Arts - Psychology

Indiana University NW

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Abner Torres