Dillon Riches
Grandville,MI
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner
The Riches Agency
2023.09 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of my business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Bartender
Glass House Bar
2021.10 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Inside Sales
LW SUpply
2020.09 - 2023.04
- Increased sales revenue by developing and implementing effective inside sales strategies.
- Trained new inside sales representatives, providing guidance on best practices and company policies.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Exceeded monthly sales targets and quotas consistently.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Brewery Assistant/Bartender Shift Manager
Flat River Brewing
2019.03 - 2022.11
- Promoted safe work place environment through strict adherence to safety guidelines and protocols during all brewery operations.
- Managed inventory of raw materials, ensuring timely and accurate ordering to prevent production delays.
- Participated in quality control testing to maintain high standards of flavor, aroma, and appearance in all products.
- Aided brewers in meeting production deadlines through effective time management skills and proactive problem-solving abilities.
Education
No Degree - Sociology
Michigan State University
East Lansing, MI08.2018
Associate of Science - Sociology
Lansing Community College
Lansing, MI05.2016
High School Diploma -
Belding High School
Belding, MI05.2012
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Strong multitasking
Customer Service
Liquor, beer, and wine knowledge
Patience and Tolerance
Certification
ServSafe Certificate
Timeline
Owner
The Riches Agency
2023.09 - Current
Bartender
Glass House Bar
2021.10 - Current
Inside Sales
LW SUpply
2020.09 - 2023.04
Brewery Assistant/Bartender Shift Manager
Flat River Brewing
2019.03 - 2022.11
No Degree - Sociology
Michigan State University
Associate of Science - Sociology
Lansing Community College
High School Diploma -
Belding High School
ServSafe Certificate
Similar Profiles
Stacy LewisStacy Lewis
Manager at Rags to Riches WoodworkingManager at Rags to Riches Woodworking
Melissa KingMelissa King
Hairstylist at Wraggs to richesHairstylist at Wraggs to riches
MARY JANEMARY JANE
Management Assistant at RAGS TO RICHES RESTAURANTManagement Assistant at RAGS TO RICHES RESTAURANT